Suzanne Radford

• Assisted lead manager for one year and was promoted at year mark to take over the sales department of the company.
• Received quarterly raises from my performance.
• Increased sales revenue by developing and implementing effective sales strategies.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served Ice promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Was offered management position at a different location. I did not proceed with this raise due to returning to college.

• Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
• Resolved guests complaints while maintaining positive customer environment.
• Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
• Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Promoted to Assistant Manager for the number one office in the Division.

Responsible for 41k in sales.

Scheduled and qualified over 300 applicants for interviews.

Graduated from a 3 day professional business and sales seminar.

Generated over 1,000 leads for personal business.

Performed presentations in each clients home lasting 1-2 hours.

Personally sold $18,000 in Cutlery.

Earned 4 promotions within my first 6 months of the Job.

Received Presidents Club Award.

• Generated additional sales opportunities with upselling and cross-selling techniques.