Sheryl Reategui
Orlando,FL
Summary
Skilled Labor Worker with strong record of success in maintenance, sales and general labor. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with dedicated customer service. Excellent work performance in individual and team roles combined with superior attendance record. Organized and dependable candidate successful at managing multiple priorities with a positive attitude great energy and willingness to take on added responsibilities to meet all work goals. Skilled in precision fitting and patient-focused service, with background as optician dispending. Known for thorough understanding of optical principles and ability to translate complicated prescriptions into customized eyewear solutions. Strengths include strong communication skills, adeptness in latest eyewear trends and technologies, and proficiency in managing inventory and optical lab operations. Contributed to increased customer satisfaction through personalized care and accuracy in eyewear adjustments and repairs. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
9
9
years of professional experience
Work History
Optician /Front Desk Receptionist
The Copely Eye Clinic
Orlando, FL
01.2022 - 01.2024
- Monitored patient progress while wearing new lenses or frames.
- Performed basic vision screenings to determine patient's prescription needs.
- Assisted customers with selecting frames and lenses that best suited their needs.
- Greeted patients warmly upon arrival at office or store location.
- Sold and recommended eyewear products, merchandise and services in retail and clinical settings in order to drive company revenue and meet customer needs.
- Used hands, heat and tools to bend and shape frames to fit customer's face.
- Assisted with scheduling appointments for clients and visitors.
- Updated customer information in databases regularly to ensure accuracy of records.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Scheduled and confirmed appointments for clients and staff.
- Responded to inquiries and room requests made online, by phone, and via email.
Ride Operator
Oldtown Slingshot
Kissimmee, FL
04.2023 - 09.2023
- Performed daily inspections of rides according to company guidelines.
- Maintained cleanliness of rides and surrounding area.
- Monitored guest behavior while riding attractions.
- Performed regular tests on rides and documented results accurately.
- Ensured safety of guests by enforcing ride and park policies.
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Balanced daily transactions on a computerized point-of-sale system.
Barista
Le Pain Quotidian
Manhattan , NY
05.2019 - 06.2020
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Cleaned counters, machines, utensils and seating areas daily.
- Completed over successful daily cash audits to correctly balance drawers at end of each shift.
Sales Associate
The Childrens Place
Orlando, FL
08.2018 - 02.2019
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained organized, presentable merchandise to drive continuous sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering and help with what was needed.
Retail Sales Associate
Areopostale
Orlando, FL
12.2017 - 05.2018
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Folded and arranged merchandise in attractive displays to drive sales.
- Greeted customers and helped with product questions, selections and purchases.
- Spoke to customers with different language to increase loyalty and establish relationships.
Photographer
Colorvision International Inc
Orlando, FL
11.2016 - 08.2017
- Take and sell photos of people on their vacation!
- Defined and recommended detailed solutions to capture images.
- Digitally edited photos to enhance appearance.
- Coordinated supply orders, storage and distribution for program.
- Empowered workers to independently handle common issues and maintain strict safety standards.
Host/Cashier
Sabroso Bakery
Clermont, FL
04.2015 - 05.2016
- Helped customers complete purchases, locate items.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Provided assistance or intervention where required.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Served appetizers, delivered entrees and refilled beverages for customers.
- Maintained flexible work schedule to meet event needs.
- Provided friendly, courteous service to create memorable moments for customers.
- Executed synchronized meal service simultaneously serving multiple customers.
Education
High School Diploma -
Freedom High School
Orlando, FL05.2019
Some College (No Degree) - Social Work
Hostos Community College of The City University of New York
The Bronx, NYSkills
- Payment Processing
- Display Maintenance
- Stocking Supplies and Retail Products
- Detail-Oriented
- Front of House Operations
- Hospitality and Professionalism
- Packaging and Labeling
- Cash Handling
- Opening and Closing Procedures
- Time Management
- Scheduling and Calendar Management
- Positive Attitude and Energetic
- Verbal and Written Communication
- Spreadsheet Tracking
- Customer Service
- Quality Control
- Professionalism
- Organizational Skills
- Time management abilities
- Team building
- Problem-Solving
- Goal Setting
- Product Sales
- Sales Strategies
- Multi-tasking strength
- Excellent Communication
- FLUENT IN English and Spanish
- Computer Skills
- Friendly, Positive Attitude
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Ride Operator
Oldtown Slingshot
04.2023 - 09.2023
Optician /Front Desk Receptionist
The Copely Eye Clinic
01.2022 - 01.2024
Barista
Le Pain Quotidian
05.2019 - 06.2020
Sales Associate
The Childrens Place
08.2018 - 02.2019
Retail Sales Associate
Areopostale
12.2017 - 05.2018
Photographer
Colorvision International Inc
11.2016 - 08.2017
Host/Cashier
Sabroso Bakery
04.2015 - 05.2016
High School Diploma -
Freedom High School
Some College (No Degree) - Social Work
Hostos Community College of The City University of New York
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