SHERYL REITERMAN
Clinton Township,MI
Summary
Dynamic Collections Manager with over 10 years of experience in optimizing debt recovery processes and leading high-performing teams. Skilled in data analysis and process improvement, driving measurable outcomes in collections efficiency.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Collection Analyst
CBM Services Inc.
Midland, Michigan
11.2024 - 10.2025
- Performed thorough analysis of customer accounts to pinpoint collection issues.
- Developed and executed effective debt recovery strategies, increasing collection rates.
- Assessed risk factors of delinquent accounts to prioritize collection efforts.
- Identified opportunities for process improvements within collections workflow.
- Reviewed legal documents related to past due accounts such as promissory notes or court orders.
- Participated in weekly meetings with management team to discuss performance results and make recommendations for improvement.
Collection Manager
Congress Collection
Farmington Hills, Michigan
10.2016 - 10.2024
- Optimized collections strategy to enhance debt recovery processes across multiple client accounts.
- Led team meetings to address performance metrics and set operational goals for collections staff.
- Developed training materials for staff on compliance and risk management best practices.
- Monitored and analyzed collections data to identify trends and inform strategic decisions.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Monitored team performance metrics such as conversion rate, average time to collect payment.
- Conducted periodic audits of customer accounts for compliance purposes.
- Implemented staff bonus program, resulting in increase in employee satisfaction.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
Accounts Receivable Analyst
Bowyer, Midtgard & Nacy
Southfield, Michigan
02.2015 - 10.2016
- Resolved customer inquiries regarding account discrepancies to enhance satisfaction and retention.
- Processed invoices efficiently to ensure timely payments and maintain cash flow.
- Created detailed reports on aging accounts to support debt recovery strategies.
- Evaluated payment terms and conditions to align with industry standards.
- Managed customer communications related to outstanding balances and payment plans.
- Coordinated with other departments when necessary to resolve billing issues quickly and efficiently.
- Reviewed and reconciled customer accounts to ensure accuracy of invoices and payments.
Collections Manager
NCO Financial Systems
Horsham, Pennsylvania
11.1996 - 11.2014
- Developed and improved procedures for collection of past due amounts.
- Trained new staff members on proper collection techniques, policies, and procedures.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Managed accounts receivable, collections and credit activities for a large customer base.
- Provided guidance to junior staff members on how to handle difficult customer situations.
- Reached out to customers to discuss late payments and options for remitting amounts due.
- Resolved escalated disputes between customers and the company concerning collections matters.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Met demands of busy collections group by performing high volume of daily calls.
- Prepared documentation required for collection and repossession activities.
- Completed skip traces on customers failing respond to collection efforts.
- Coordinated with legal department on litigation processes for non-responsive debtors.
Education
Associate of Applied Science - Business
Macomb Community College
Warren, MI06-1990
Skills
- Debt recovery strategies
- Risk assessment
- Collections compliance
- Data analysis
- Account reconciliation
- Customer relationship management
- Effective communication
- Team leadership
Certification
FDCPA Certified
Timeline
Collection Analyst
CBM Services Inc.
11.2024 - 10.2025
Collection Manager
Congress Collection
10.2016 - 10.2024
Accounts Receivable Analyst
Bowyer, Midtgard & Nacy
02.2015 - 10.2016
Collections Manager
NCO Financial Systems
11.1996 - 11.2014
Associate of Applied Science - Business
Macomb Community College