Sheryl Richardson
Clio
Summary
I am highly experienced in all areas of office management and administrative support, including many years of supervising multiple staff. I recently retired after 25 years in my previous job, however, a young retirement was never my end employment plan and I still have years ahead to dedicate to work life.
Overview
40
40
years of professional experience
Work History
Office Manager
Genesee Health System
1997.05 - 2023.05
- Provide administrative support to the CCO as well as multiple director-level staff
- Supervise clerical staff to include providing direct support and back-up to them and their task list as needed, coordinating clerical supports across programs as needed
- Employee performance evaluation, goal development and quality improvement mentoring
- Draft reports and correspondence
- Oversight of building space including offices, conference rooms and other shared spaces
- Oversight/interface of external contract for building housekeeping
- Maintain multiple computer and physical filing systems
- Maintain multiple databases, organize data and provide various types of reports to support management oversight
- Purchasing, including office supplies, equipment, furniture; sourced vendors for special project needs and negotiated contracts
- Planning, development and implementation of special projects, including program start-up
- Development and implementation of policies and procedures related to programs' clinical and clerical support processes
- Development and implementation of health and safety policies and procedures
- Ensure staff training and adherence to all policies and procedures
- Meeting coordination, minutes and task tracking
- Develop corrective action plans in response to audit feedback and actively lead and participate in ongoing internal quality assurance endeavors
- Familiarity with working within multiple electronic medical record systems
- Proficient in: Microsoft Outlook, Word, Excel, Powerpoint, ADP payroll software, appointment scheduling
Office Manager
Gerholz Realty, Inc.
1987.04 - 1997.05
- Handling incoming calls, responding to inquiries, handling customer complaints.
- Maintained computer and physical filing systems.
- Office inventory, ordering and requisitions and stocking and shipment receiving vendor sourcing
- AP/AR, deposits and recordkeeping
- Payroll processing
- Advertisement layout and submission to multiple media sources both print and digital
- Handled real estate closings including review of title work, researching, obtaining and/or drafting documents as necessary
- Supervised receptionist staff
Hourly Manager
McDonald's
1983.01 - 1987.04
- Managed schedules and daily job assignments
- Onboarded new employees with training and new hire documentation.
- Food inventory and ordering
- Cash drawer reconciliation
- Ensured food quality and availability
- Handled customer complaints
- Direct supervisory relationship with staff including motivation, commendation and reprimand
- Provide feedback as needed to upper management regarding employee performance and training needs.
Education
Associate of Science - Accounting
Charles Stewart Mott Community College
Flint, MIHigh School Diploma -
Clio High School
Clio, MI05.1985
Skills
- Office and building management
- Senior leadership support
- Confidentiality/Information Protection
- Customer services
- Policy and procedure development and implementation
- Office supplies and inventory
- Training and development
- Database development and maintenance
- Employee supervision including union environment
- Budgetary planning
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Meeting planning
- Proficient in Microsoft Office
- Payroll processing
Timeline
Office Manager
Genesee Health System
1997.05 - 2023.05
Office Manager
Gerholz Realty, Inc.
1987.04 - 1997.05
Hourly Manager
McDonald's
1983.01 - 1987.04
Associate of Science - Accounting
Charles Stewart Mott Community College
High School Diploma -
Clio High School
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