Sheryl Richardson
Clio
Summary
I am highly experienced in all areas of office management and administrative support, including many years of supervising multiple staff. I recently retired after 25 years in my previous job, however, a young retirement was never my end employment plan and I still have years ahead to dedicate to work life.
Overview
40
40
years of professional experience
Work History
Office Manager
Genesee Health System
420 W. Fifth Avenue, Flint, MI 48503
05.1997 - 05.2023
- Provide administrative support to the CCO as well as multiple director-level staff
- Supervise clerical staff to include providing direct support and back-up to them and their task list as needed, coordinating clerical supports across programs as needed
- Employee performance evaluation, goal development and quality improvement mentoring
- Draft reports and correspondence
- Oversight of building space including offices, conference rooms and other shared spaces
- Oversight/interface of external contract for building housekeeping
- Maintain multiple computer and physical filing systems
- Maintain multiple databases, organize data and provide various types of reports to support management oversight
- Purchasing, including office supplies, equipment, furniture; sourced vendors for special project needs and negotiated contracts
- Planning, development and implementation of special projects, including program start-up
- Development and implementation of policies and procedures related to programs' clinical and clerical support processes
- Development and implementation of health and safety policies and procedures
- Ensure staff training and adherence to all policies and procedures
- Meeting coordination, minutes and task tracking
- Develop corrective action plans in response to audit feedback and actively lead and participate in ongoing internal quality assurance endeavors
- Familiarity with working within multiple electronic medical record systems
- Proficient in: Microsoft Outlook, Word, Excel, Powerpoint, ADP payroll software, appointment scheduling
Office Manager
Gerholz Realty, Inc.
1471 W. Bristol Road, Flint, MI 48507
04.1987 - 05.1997
- Handling incoming calls, responding to inquiries, handling customer complaints.
- Maintained computer and physical filing systems.
- Office inventory, ordering and requisitions and stocking and shipment receiving vendor sourcing
- AP/AR, deposits and recordkeeping
- Payroll processing
- Advertisement layout and submission to multiple media sources both print and digital
- Handled real estate closings including review of title work, researching, obtaining and/or drafting documents as necessary
- Supervised receptionist staff
Hourly Manager
McDonald's
4131 W. Pierson Road, Flint, MI 48504
01.1983 - 04.1987
- Managed schedules and daily job assignments
- Onboarded new employees with training and new hire documentation.
- Food inventory and ordering
- Cash drawer reconciliation
- Ensured food quality and availability
- Handled customer complaints
- Direct supervisory relationship with staff including motivation, commendation and reprimand
- Provide feedback as needed to upper management regarding employee performance and training needs.
Education
Associate of Science - Accounting
Charles Stewart Mott Community College
Flint, MIHigh School Diploma -
Clio High School
Clio, MI05.1985
Skills
- Office and building management
- Senior leadership support
- Confidentiality/Information Protection
- Customer services
- Policy and procedure development and implementation
- Office supplies and inventory
- Training and development
- Database development and maintenance
- Employee supervision including union environment
- Budgetary planning
- Excellent multi-tasking ability
- Clear oral/written communication
- Scheduling and calendar management
- Meeting planning
- Proficient in Microsoft Office
- Payroll processing
Timeline
Office Manager
Genesee Health System
05.1997 - 05.2023
Office Manager
Gerholz Realty, Inc.
04.1987 - 05.1997
Hourly Manager
McDonald's
01.1983 - 04.1987
Associate of Science - Accounting
Charles Stewart Mott Community College
High School Diploma -
Clio High School