Sheryl Rivera
Quincy,WA
Summary
Operations Center Manager dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems. Skilled Operation Manager with solid experience managing all levels of multiple projects including budgeting and administration. Experienced portfolio manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Dedicated Operations Manager demonstrating effective leadership in all aspects of the job. Excels at cutting costs and streamlining operations while maximizing sales and delivering excellent customer service.
Overview
29
29
years of professional experience
Work History
Customer Support Manger, AVP, Officer
Cashmere Valley Bank
06.2018 - 05.2023
- Created and expanded Call Center of 15 employees that was able to handle up to 800 to 1,000 calls daily.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase productivity.
- Compiled and analyzed data to determine approaches to improve performance.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Financial Center Manager, Vice President, Retired
Bank of America
10.1999 - 05.2016
Assistant Branch Manager
Bank of America
09.1998 - 10.1999
Personal Banker
Bank of America
06.1994 - 09.1998
Education
Transfered to University of Washington - Business
Washington State University
Pullman, WASkills
- Account management specialist
- Client Satisfaction
- Budget and Finance
- Effective Customer Communication
- Brand Loyalty
- Retail Operations Management
- Human resources management
- Exceptional interpersonal communication
- Staff training/development
- Employee scheduling
- Conflict resolution
Timeline
Customer Support Manger, AVP, Officer
Cashmere Valley Bank
06.2018 - 05.2023
Financial Center Manager, Vice President, Retired
Bank of America
10.1999 - 05.2016
Assistant Branch Manager
Bank of America
09.1998 - 10.1999
Personal Banker
Bank of America
06.1994 - 09.1998
Transfered to University of Washington - Business
Washington State University
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