SHERYL R. LYNCH
Saint Ann,MO
Summary
Customer-centric and team-oriented professional with a strong focus on delivering exceptional customer service experiences. Known for setting high expectations and raising service standards to ensure customer satisfaction. Self-motivated, hardworking, and dedicated individual with excellent interpersonal skills that enable effective communication with peers and the delivery of quality customer service. Committed to achieving goals through hard work and dedication, with excellent work ethics that will be brought to your organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
BARTENDER
BALLARDS INN EESORT
- Current
- Creation of cocktails
- Ensuring all standard of mixing and serving Cocktails are maintain
- Monitor customers at the Bar
- Take orders And receive payment
Bar Supervisor
Bahia Principe Resort
12.2023 - 03.2025
- Special responsibilities in maintaining budget
- Ensured a welcoming atmosphere for customers consistently.
- Conducted training sessions for food and beverage staff.
- Maintained precision in mixing and serving beverages.
- Crafted diverse cocktail selections to enhance guest experience.
Cocktail Waitress
Bahia Principe Resort
01.2016 - 01.2023
- Provided reliable and punctual service.
- Ensured a welcoming atmosphere for customers at all times.
- Crafted and presented a variety of cocktails to enhance customer experience.
Manager
Uptown Auto Store
01.2010 - 01.2015
- Buy and sell auto parts and electronics and household items
- Manage the finances of the business
- Maintaining production stock
- Maintaining budget and labour cost
- Ensuring customers are attended to promptly with efficient service
- Provided monthly report.
Cashier
Juice King Wholesale
01.2006 - 01.2008
- Ensuring customers are attended to promptly with efficient service
- Ensured customers received correct items during purchases.
- Ensured compliance with established policies and procedures.
Education
Room Attendant Skills
St. Monica’s College
Jamaica W.I 10.2010
Diploma - Home Health Aide, Geriatric Nursing
Health, Education and Counselling Institute (HECOIN), JAMAICA, W.I
Jamaica W.I 09.2013
EMS SAFETY AED/CPR COURSE
Health ,Education And Counselling Institute
Jamaica W.I 2013
Diploma - Data Operations -Level 1 certificate
National Council on Technical and Vocational Education and Training (NCTVET)
Jamaica W.I 05.2010
Skills
- Proven ability to lead a large team
- Ability to handle a fast-pace five-star rated environment
- Reliable, punctual and committed to customer service
- Aptitude in inventory control and ordering stocks
- Exceptional bar and beverage management skills
- Written and oral communication and delegation skills
- Leadership: Team Management
- Problem Solving
- Scheduling
- Time Management
- Computer Skills: Excel, Word
- Interpersonal Communication
Certification
- Tourism Product Development Company Limited (TPDCO) October 25th - November 3rd, 2017
- Team Jamaica Certificate
- Heart trust certificate in customer service level 2, 2019
- National council on technical and Vocational Education and Training(NCTVET) 2022
- Supervisory Management Certificate
Hobbies and Interests
dancing and listening to music
Timeline
Bar Supervisor
Bahia Principe Resort
12.2023 - 03.2025
Cocktail Waitress
Bahia Principe Resort
01.2016 - 01.2023
Manager
Uptown Auto Store
01.2010 - 01.2015
Cashier
Juice King Wholesale
01.2006 - 01.2008
BARTENDER
BALLARDS INN EESORT
- Current
Room Attendant Skills
St. Monica’s College
Diploma - Home Health Aide, Geriatric Nursing
Health, Education and Counselling Institute (HECOIN), JAMAICA, W.I
EMS SAFETY AED/CPR COURSE
Health ,Education And Counselling Institute
Diploma - Data Operations -Level 1 certificate
National Council on Technical and Vocational Education and Training (NCTVET)