Sheryl Rodgers
Paralegal/Legal Assistant
Stockbridge,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Shiftsmart (Small Business Administration)
Stockbridge, GA (Remote)
04.2020 - 05.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for information concerning the various loans.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for SBA.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels.
Family Caregiver
Self-employeed
Stockbridge, GA
01.2009 - 12.2018
- Assisted father with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support father's nutritional needs.
- Assisted with self-administered medications.
- Transported father to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
Litigation Legal Assistant
Ken Nugent Law Firm
Atlanta, GA
03.2002 - 11.2004
- Completed electronic court filings at state and federal levels.
- Maintained litigation database and document organization for personal injury cases.
- Managed exhibits, evidence and data related to legal proceedings.
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
Education
Norfolk State University
Norfolk, VASkills
- Customer Relations
- Active Listening
- Complex Problem-Solving
- Critical Thinking
- Word Processing
Timeline
Customer Service Representative
Shiftsmart (Small Business Administration)
04.2020 - 05.2021
Family Caregiver
Self-employeed
01.2009 - 12.2018
Litigation Legal Assistant
Ken Nugent Law Firm
03.2002 - 11.2004
Norfolk State University