Sheryl Rodgers
Paralegal/Legal Assistant
Stockbridge,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Shiftsmart (Small Business Administration)
04.2020 - 05.2021
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests for information concerning the various loans.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Cross-trained and provided backup support for SBA.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels.
Family Caregiver
Self-employeed
01.2009 - 12.2018
- Assisted father with daily living needs to maintain self-esteem and general wellness.
- Maintained clean personal areas and prepared healthy meals to support father's nutritional needs.
- Assisted with self-administered medications.
- Transported father to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
Litigation Legal Assistant
Ken Nugent Law Firm
03.2002 - 11.2004
- Completed electronic court filings at state and federal levels.
- Maintained litigation database and document organization for personal injury cases.
- Managed exhibits, evidence and data related to legal proceedings.
- Organized evidence, exhibits, motions and subpoenas to support cases and prepare for trial.
- Communicated pertinent information to clients via phone, email, and mail.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Revised and finalized letters, briefs, and memos.
- Contacted clients to schedule appointments and discuss progress of cases.
- Interviewed clients to obtain information relevant to cases.
- Produced legal documents such as briefs, pleadings and appeals.
Education
Norfolk State University
Norfolk, VASkills
- Customer Relations
- Active Listening
- Complex Problem-Solving
- Critical Thinking
- Word Processing
Timeline
Customer Service Representative
Shiftsmart (Small Business Administration)
04.2020 - 05.2021
Family Caregiver
Self-employeed
01.2009 - 12.2018
Litigation Legal Assistant
Ken Nugent Law Firm
03.2002 - 11.2004
Norfolk State University
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