Sheryl Rodriguez
Kissimmee,FL
Summary
Hands-on Community Manager known for excellent public relations and resourceful support. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Community Assoc. Manager
Leland Management
08.2021 - 06.2023
- Serve as support to the Community Association Manager with the administration of the daily operations for condo and single family associations onsite
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
- Enforced compliance with community regulations and guidelines.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Receive incoming client and vendor calls, take appropriate action as needed
- Secured pool and fitness facility maintenance, landscaping and waste removal
- Produced monthly newsletter
- Process architectural applications, track approvals/denials
- Prepared meeting minutes
- Assist with preparation and distribution of annual budget/homeowner meeting materials
- Maintain and update mailing list
- Process new tenant leases
- Held orientation for new move ins (homeowner or tenant)
- Programmed and maintained association gate remotes and key fobs
- Assisted with all clerical and admin duties
- Reviewed association contracts and preparation of bid specifications as needed
- Maintained reports for landscape, work orders and, violations
Service Area Coordinator
CCMC
07.2019 - 08.2021
- Manage Service Area needs for the Celebration Community for 13 subdivisions in the development, with 600+ properties
- Monitor online owner portal identifying & processing service requests, and forwarding all other concerns to corresponding departments
- Select and assign work orders to vendors for fulfillment (follow up as needed)
- Organize and execute HOA projects such as, but not limited to pest control, landscaping, roofing and exterior paint
- Customer support via email, phone or in person communication
- Manage Service Area and other HOA portfolios
- Prepare service area financials and quarterly budgets
- Used Microsoft access to create a database which helped organize work order status, vendor invoices and upcoming projects minimizing paper filing
- Assist with architectural committee applications, uploading and completing through smart webs
- Complete CROA board meeting minutes 2-3 times per month
- Receive, code and track invoices
- Prepare and send outgoing mailings
- Perform Service Area inspections to ensure all guidelines are being met
- Assist with other tasks as needed.
Collector II
Orange lake Resorts
04.2016 - 07.2019
- Fast paced Call center environment for Timeshare management handling over 500 inbound and outbound calls per shift
- Ensuring mortgage and HOA fees are collected when due or past due
- Obtaining and processing payments
- Call transferring
- Setting up/Offering payment arrangements/deferments to bring accounts up-to-date
- Documenting discussion between owners and representative
- Educating owners on contract policy and terms, setting expectations for arrangement consolidation
- Assisted customers with online web page enrollment and troubleshooting
Reservation Specialist
VillaDirect Property Management
12.2014 - 04.2016
- Call center environment for property management company receiving inbound calls and initiating between 70-100 outbound calls per shift
- Replying to all channel inquiries in a timely manner
- Generating and sending guest confirmation packages, arrival packs and rental agreements
- Processing payments and setting up layaway payment options
- Booking vacation homes and educating guest on what to expect
- Call transferring
- Negotiating/ closing sales
- Receiving and filling rental and layaway agreements
Education
Medical Assistant Diploma -
Everest University
Skills
- Bilingual : Spanish
- Effective Planning
- Background Check Investigations
- Workflow Processes
- Property Management
- Database Administration
- Conflict Handling
- Administrative Ability
- Resident Relations
- Electronic Filing System
Certification
- Licensed CAM - 7/2023 - 7/2025
Languages
Spanish
Native or Bilingual
Timeline
Assistant Community Assoc. Manager
Leland Management
08.2021 - 06.2023
Service Area Coordinator
CCMC
07.2019 - 08.2021
Collector II
Orange lake Resorts
04.2016 - 07.2019
Reservation Specialist
VillaDirect Property Management
12.2014 - 04.2016
Medical Assistant Diploma -
Everest University
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