Sheryl Nelson
Cocoa Beach,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the food and beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Customer Service Associate
Starbucks
05.2005 - Current
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Helped management keep adequate supply on hand by notifying of shortages.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Office Manager
J-Tech Prototyping
03.2017 - 12.2022
- Managed office operations while scheduling appointments for department managers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created, maintained and updated filing systems for paper and electronic documents.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated special projects and managed schedules.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Receptionist
Hugh Cotton Insurance
06.2006 - 04.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Collected payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
Education
Some College (No Degree) -
Valencia College
Orlando, FLSkills
- Customer Relations
- Mail Handling
- Team Bonding
- Front Office Management
- Oral and Writing Communication
- Policy and Procedure Modification
- Schedule Management
- Billing and Invoicing
- Exceptional Customer Support
- Customer Service
- Listening Skills
- Quality Assurance
- Exceptional Communicator
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The price of inaction is far greater than the cost of a mistake
Meg Whitman
Timeline
Office Manager
J-Tech Prototyping
03.2017 - 12.2022
Receptionist
Hugh Cotton Insurance
06.2006 - 04.2008
Customer Service Associate
Starbucks
05.2005 - Current
Some College (No Degree) -
Valencia College
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