Work Preference
Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessAnalyst
Sheryl Nelson
Open To Work

Sheryl Nelson

Cocoa Beach,FL

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Service AssociateOffice ManagerReceptionistFront Office ReceptionistOffice Secretary

Location Preference

On-SiteRemote
Location: Cocoa Beach, FL, US
Open to relocation: No

Salary Range

18/hr - 1000/hr

Summary

Customer-focused and detail-oriented professional with experience in customer service and front desk reception. Skill at managing high-volume interactions, handling inquiries with professionalism, and creating a welcoming environment for clients and visitors. Proficient in QuickBooks for basic accounting tasks, including invoicing, payment processing, and record keeping. Strong communication, organizational, and multitasking abilities, with a proven track record of maintaining efficiency and accuracy in fast-paced settings. Committed to delivering excellent service and supporting smooth daily operations.

Overview

18
18
years of professional experience

Work History

Customer Service Associate

Starbucks
Orlando, FL
05.2005 - Current
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Office Manager

J-Tech Prototyping
Orlando, FL
03.2017 - 12.2022
  • Managed office operations while scheduling appointments for department managers.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coordinated special projects and managed schedules.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.

Receptionist

Hugh Cotton Insurance
Orlando, FL
06.2006 - 04.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Organized, maintained and updated information in computer databases.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Collected payments, processed transactions and updated relevant records.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.

Education

GED -

Daytona State College
Daytona Beach, FL

Skills

  • Customer Relations
  • Mail Handling
  • Team Bonding
  • Front Office Management
  • Oral and Writing Communication
  • Policy and Procedure Modification
  • Schedule Management
  • Billing and Invoicing
  • Exceptional Customer Support
  • Customer Service
  • Listening Skills
  • Quality Assurance
  • Exceptional Communicator
  • Administrative and office support
  • Problem-solving skills
  • Reliability
  • Understanding customer needs
  • Money handling
  • Phone etiquette
  • Self motivation
  • Work prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

The price of inaction is far greater than the cost of a mistake
Meg Whitman

Timeline

Office Manager

J-Tech Prototyping
03.2017 - 12.2022

Receptionist

Hugh Cotton Insurance
06.2006 - 04.2008

Customer Service Associate

Starbucks
05.2005 - Current

GED -

Daytona State College
Sheryl Nelson