SHERYL RUSSUM
Providence Village,TX
Summary
Focused customer service and sales professional highly effective in establishing and maintaining relationships with potential and existing clients. Extremely motivated and ambitious. Dedicated to effective team management and customer satisfaction, bringing extensive customer support experience in inbound, outbound and blended environments. Strength in training and development, client relations and problem solving.
Overview
25
25
years of professional experience
Work History
Regional Tradeshow and Events Manager
Zintex Remodeling Group
Lewisville, TX
01.2023 - 08.2023
- Coordinate and attend tradeshows and events for the Texas and Oklahoma region
- Generate sales leads in the booth using scripted sales techniques
- Manage all aspects of the booth from start to finish
- Maintain show details in Google Sheets
- Arrange travel and lodging
- Entered and tracked all leads generated in Salesforce
- Hire and train demo teams.
Customer Service Manager & Tradeshow Coordinator
Lily of the Desert
Denton, TX
11.2016 - 11.2022
- Recruit, mentor and train customer service agents, order entry specialists and sales assistants
- Manage escalated calls from customers, using them as training opportunities for the team
- Coordinate 20+ tradeshows annually, including Natural Products Expo West and East
- Serve as the Assistant to the Senior Sales Director, assisting with expense reports, travel, sales report generation (Spins), vetting all international partner requests, etc.
- Develop, review and revise service procedures, policies and standards as needed
- Process monthly broker commissions by reviewing reports for accuracy and ensuring changes are implemented
- Ensuring monthly checks are issued and sent out in a timely fashion.
Service Coordinator
Daikin North America LLC
Carrollton, TX
02.2016 - 11.2016
- Perform customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office
- Work with Technical Manager in scheduling and dispatching of Technicians for jobs (start-ups, repairs, warranty, and maintenance)
- Handle customer inquiries and routes questions of technical nature to the appropriate resource
- Coordinate job start-ups and maintain communication with customer regarding scheduling for the start-up and follow-up on jobs in progress/completed
- Invoice and bill customers.
International Regional Sales Lead
Dean Technology, Inc.
Carrollton, TX
03.2010 - 12.2015
- Manage international account activities while personally coordinating all business for S
- Korea, Japan, Italy and the UK
- Prioritize daily workflows, including all inbound calls, emails quotes and sales-related inquiries
- Answer customer questions regarding products, prices and availability
- Record prospect contact information in Epicor and Zoho
- Maintain friendly and professional customer interactions at all times.
Sales Coordinator
Unity Microelectronics
Plano, TX
05.2008 - 10.2009
- Manage and record all leads from outbound telephone marketing
- Set up new accounts, established customer credit, and set up payment methods
- Prioritize daily workflows, including all inbound calls, quotes and sales-related inquiries
- Answer customer questions regarding products, prices and availability.
Distributor Relations Manager
Wellness International Network, Ltd.
Plano, TX
11.1998 - 10.2007
- Met all customer call guidelines including service levels, handle time and productivity
- Solve escalated customer issues
- Promptly respond to inquiries and requests from prospective customers
- Assume ownership over team productivity and managed workflow to meet or exceed quality service goals
- Strong leader of customer support staff
- Facilitate inter-departmental communication to effectively provide customer support
- Train staff on operating procedures and company services
- Foster an environment which encourages continual process improvements
- Update customer orders from start to finish in an accurate and timely manner
- Effective liaison between customers and internal departments
- Develop highly empathetic client relationships and earned a reputation for exceeding service standard goals.
Education
Associate Degree - Legal Secretary
Central Texas Commercial College
Skills
- Self-motivated
- CRM/ERP sales management software (Sage X3, Retail Link, SPS, Salesforce, Spins)
- People-oriented
- Detail-oriented
- Dedicated team player
- Superior organizational skills
- Microsoft Outlook, Word and Excel MS Office expert
- Exceptional telephone etiquette
- Customer-focused
- Adherence to high customer service standards
- Effective workflow management
- Effective problem solver
- Excellent time management skills
- Skilled trainer
- Exceptional interpersonal communication
Websites
Timeline
Regional Tradeshow and Events Manager
Zintex Remodeling Group
01.2023 - 08.2023
Customer Service Manager & Tradeshow Coordinator
Lily of the Desert
11.2016 - 11.2022
Service Coordinator
Daikin North America LLC
02.2016 - 11.2016
International Regional Sales Lead
Dean Technology, Inc.
03.2010 - 12.2015
Sales Coordinator
Unity Microelectronics
05.2008 - 10.2009
Distributor Relations Manager
Wellness International Network, Ltd.
11.1998 - 10.2007
Associate Degree - Legal Secretary
Central Texas Commercial College
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