Sheryl Salas-Herrera
Customer Service Representative
Weiser,ID
Summary
- Motivated Customer Service Representative with over 3 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with fluency in Spanish.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Cashier
Stinker Stores
Fruitland, ID
12.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Operated cash register to record transactions accurately and efficiently.
Cashier
Farmers Supply Cooperative
Weiser, ID
05.2020 - 12.2021
- Resolved customer complaints and maintained clean and tidy checkout area.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Customer Service Representative
National Marketing Solutions
Caldwell, ID
02.2012 - 03.2014
- Resolved concerns with products or services to help with retention and drive sales.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer comments and questions via LiveChat during shifts.
Education
GED -
Stevens Henegar College
Nampa, ID 03.2016 - 06.2016
Skills
- Documentation and reporting
- Keyboarding
- Transcription
- Call center operations
Drawer management
Customer assistance
Basic math skills
Till counting
Identification checks
Money handling
Stocking and replenishing
Currency counting
Additional Information
I have well over 4 years experience in Customer Service that includes cashiering, call center rep. with both taking inbound calls as well as making outbound calls. I am a fast learner and can multitask very well. I am fluent with the languages English and Spanish. I love working with other people and I also like meeting new people.
Timeline
Cashier
Stinker Stores
12.2021 - Current
Cashier
Farmers Supply Cooperative
05.2020 - 12.2021
GED -
Stevens Henegar College
03.2016 - 06.2016
Customer Service Representative
National Marketing Solutions
02.2012 - 03.2014