Sheryl Sandoval
Rialto,CA
Summary
Proven expertise in technical and product troubleshooting, honed at Ring and Asurion Call Center, elevates customer satisfaction through effective resolution of complex issues. Demonstrates exceptional remote support skills and a commitment to professional excellence, achieving significant customer retention. Combines technical proficiency with strong communication abilities to deliver superior service.
Overview
4
4
years of professional experience
Work History
Technical Support Representative
Ring
Customer Sales and Service Expert
Nightmotorsport
Bloomington, California
07.2024 - Current
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Sales and Service Expert
Asurion Call Center
06.2022 - 12.2023
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Conducted product demonstrations to showcase features, benefits, and value propositions to potential customers.
- Completed call documentation while speaking with customers.
Technical Support Representative
Ring
11.2020 - 02.2022
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
BBA - General Education
Iloilo Science And Technology University
Iloilo City Philippines 04.2015
Skills
- Technical Troubleshooting
- Technical Support
- Product Troubleshooting
- Remote Support
Timeline
Customer Sales and Service Expert
Nightmotorsport
07.2024 - Current
Customer Sales and Service Expert
Asurion Call Center
06.2022 - 12.2023
Technical Support Representative
Ring
11.2020 - 02.2022
BBA - General Education
Iloilo Science And Technology University
Technical Support Representative
Ring
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