SHERYL SHEPHERD

• Delivery Practice Lead, Prolocity Cloud Solutions, 08/01/20, Present, Led strategic planning initiatives to drive organizational growth and efficiency, identifying expansion opportunities., Established a tailored talent accelerator program to enhance the skills and competencies of associate-level staff., Implemented refined project management methodologies, resulting in consistently high client satisfaction ratings., Optimized team member allocations to maximize productivity and ensure successful project outcomes., Spearheaded end-to-end talent acquisition efforts to procure top-tier talent aligned with strategic goals., Designed and implemented motivating compensation and incentive plans to drive high performance., Developed a clear career path model to promote employee engagement, retention, and professional growth., Collaborated on client projects as an oversight and thought partner, offering strategic guidance and expertise., Acted as a brainstorming partner with project teams to address complex client challenges, leveraging collective expertise to develop innovative solutions and drive successful outcomes.
• Senior Principal Customer Success Manager, Salesforce, 08/01/19, 08/01/20, Provided strategic guidance to nonprofit clients, utilizing Salesforce expertise to ensure high satisfaction, retention, and loyalty., Offered enablement resources covering vision, strategy, governance, change management, and ROI optimizing, aiding clients in achieving digital transformation goals., Worked with account teams to drive renewals and identify growth opportunities, fostering continued partnership success., Managed critical account escalations, employing proactive measures to restore client confidence and drive timely resolutions.
• Delivery Practice Lead, NexGen Consultants, 02/01/15, 08/01/19, Oversaw end-to-end Salesforce implementation projects from initiation to delivery, ensuring alignment with client objectives and business requirements., Led a team of consultants and developers in the design, configuration, customization, and deployment of Salesforce solutions., Developed and maintained strong client relationships, acting as primary point of contact for escalations and issue resolution., Provided strategic guidance and thought leadership to clients on Salesforce best practices, industry trends, and innovative solutions., Conducted regular performance evaluations, coaching, and mentoring to team members to foster professional growth., Monitored project risk and proactively implemented strategies to minimize project disruptions and ensure successful delivery.
• Senior Salesforce Consultant, NexGen Consultants, 01/01/12, 04/01/15, Worked across a variety of industries, delivering transformational Salesforce implementation projects serving in both a business analyst and project manager capacity., Led cross functional teams through comprehensive discovery sessions and effectively managed stakeholder expectations ensuring seamless collaboration and project success., Analyzed complex business requirements and translated them into effective Salesforce solutions., Configured complex Salesforce solutions to meet client needs utilizing custom objects, automation tools, security/permissions, third party applications, etc., Developed and executed data migration strategy., Demonstrated ability to train end to end users, troubleshoot issues, and ensure seamless implementation and adoption of Salesforce solutions.
• Business Analyst, Great American Insurance, 01/01/00, 01/01/02, Documented detailed requirements from stakeholders by conducting interviews and workshops to understand user needs and system specifications., Acted and liaison between business stakeholders and technical teams to ensure understanding of requirements and successful execution., Conducted thorough testing of solutions to identify defects, ensuring all features functioned as intended and met quality standards.
• Business Analyst, Anthem/Integrated Comp, 01/01/95, 01/01/00, Documented detailed requirements from stakeholders by conducting interviews and workshops to understand user needs and system specifications., Acted as liaison between business stakeholders and software provider to ensure effective communication, translating technical jargon into understandable terms for non-technical stakeholders., Identify business problems and challenges, proposing solutions to address them., Validated vendor supplied solutions against requirements, ensuring that deliverables met business needs and quality standards., Provided end-user training to ensure adoption.

Salesforce Administrator

Salesforce Advanced Administrator

Salesforce Sales Cloud Consultant

Salesforce Service Cloud Consultant

Salesforce Platform App Builder

Salesforce Nonprofit Cloud Consultant

Salesforce Business Analyst

Salesforce AI Associate