Sheryl Shrewsbury
Melrose
Summary
Relationship-focused development professional seeking the Donor Lifecycle & Experience Manager role with the Tim Tebow Foundation to cultivate and nurture meaningful donor relationships through thoughtful stewardship, strategic communication, and mission-centered engagement that inspires generosity and lasting impact to support our MVPs
Overview
16
16
years of professional experience
Work History
Senior Consultant
The Cellular Connection
04.2017 - Current
- Designed cost-effective wireless solutions tailored to customer needs and expectations.
- Created comprehensive reports on customer feedback for strategic business decisions.
- Facilitated interdepartmental communication during project planning for successful outcomes.
- Advised clients on optimal wireless technology solutions and service plans.
- Mentored junior consultants in best practices and effective communication skills.
- Troubleshot complex wireless service issues, ensuring customer satisfaction.
- Maintained current expertise in wireless communications trends and advancements.
Wireless Consultant
Cellular Sales
02.2014 - 12.2015
- Advised customers on wireless plans and device capabilities to enhance satisfaction.
- Provided technical support for wireless networks, ensuring reliable connectivity.
- Assisted customers with network setups, enhancing performance through targeted recommendations.
- Performed regular maintenance on wireless networks to ensure optimal performance.
- Identified cost-saving opportunities by streamlining existing networks.
- Assessed customer needs through interviews, gathering data to inform IT infrastructure improvements.
- Maintained up-to-date knowledge of sales promotions, return policies, and security practices.
- Described merchandise while explaining operation and maintenance procedures.
Insurance Agent
Aflac
01.2010 - 05.2012
- Exceeded expectations in client retention and satisfaction through proactive engagement and support.
- Followed up with clients to address personal and business needs, strengthening relationships and ensuring satisfaction.
- Recommended tailored solutions to meet customer requirements effectively.
- Maintained open communication with clients while recruiting new accounts, contributing to portfolio expansion.
Education
Bachelor of Arts - Psychology
Saint Leo University
Saint Leo, FL01-2023
Associate of Arts - Elementary Education
Santa Fe College
Gainesville, FL01-2007
Skills
- Project management
- Sales strategy development
- Customer relationship management
- Budget planning
- Team leadership
- Negotiation skills
- Client support strategy
- Problem-solving
- Effective communication
- Multitasking
- Adaptability and flexibility
- Conflict resolution
- Product knowledge
Timeline
Senior Consultant
The Cellular Connection
04.2017 - Current
Wireless Consultant
Cellular Sales
02.2014 - 12.2015
Insurance Agent
Aflac
01.2010 - 05.2012
Bachelor of Arts - Psychology
Saint Leo University
Associate of Arts - Elementary Education
Santa Fe College