Sheryl Smarr
Summary
Diligent Manager with proven history of managing diverse property portfolios and ensuring tenant satisfaction. Successfully managed multiple properties, overseeing maintenance, leasing, and financial operations. Demonstrated proficiency in conflict resolution and tenant relations, ensuring smooth and efficient property management.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Manager/ Co Manager
Goldoller Management
12.2010 - 12.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored monthly rent payments and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory through Ops technology.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during office hours, without exceeding payroll.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
Property Manager
Greystar Property Management
06.2015 - 10.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Sourced, vetted and managed vendors needed to accomplish lasing goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Followed up on delinquent tenants and coordinated collection procedures.
Education
High School Diploma -
Jersey Village High
Houston, TX06-1989
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff training and development
- Staff supervision
- Task delegation
- Employee scheduling
- Recruiting and interviewing
- Policy enforcement
- Employee performance evaluations
- Budgeting and finance
- Verbal and written communication
- Inventory management
- Computer skills
- Yardi, Onesite, Ops Technology,Knock,
Certification
- UPC Certification
Timeline
Property Manager
Greystar Property Management
06.2015 - 10.2016
Assistant Manager/ Co Manager
Goldoller Management
12.2010 - 12.2024
High School Diploma -
Jersey Village High
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