Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sheryl Suggs

Douglas,GA

Summary

Dynamic professional with extensive experience at Belk's Department Store, excelling in customer service and effective communication. Proven ability in truck loading optimization and maintaining accurate records. Committed to workplace safety and continuous improvement, consistently enhancing operational efficiency and customer satisfaction. I have a very good idea that.

I would be a perfect fit for the position you have available.

Overview

11
11
years of professional experience

Work History

Truck Unloader,Replenish Merchandise, Shoe Clerk

Belk's Department Store
Douglas, Georgia
12.2015 - 08.2020
  • Assisted in processing customer requests and inquiries efficiently.
  • Operated office equipment, including printers and fax machines, effectively.
  • Maintained accurate data entry in company databases and records systems.
  • Streamlined communication between departments to improve workflow efficiency.
  • Prepared reports and memos for management review as required.
  • Assisted customers with inquiries and complaints in a professional manner.
  • Answered phones in a courteous manner while providing excellent customer service.
  • Communicated with customers and employees to answer questions or explain information.
  • Greeted visitors in a friendly and professional manner while directing them appropriately.
  • Performed data entry tasks to update customer accounts records.
  • Processed customer orders promptly and accurately.
  • Answered multi-line telephone system and routed calls to appropriate personnel.
  • Prepared deposits according to established procedures.
  • Answered customer inquiries via phone and email.
  • Entered data into computer systems accurately and efficiently.
  • Collaborated with team members to complete tasks efficiently and meet deadlines.
  • Reviewed files, records and other documents to obtain information or respond to requests.
  • Collected and entered payment data into system, maintaining complete confidentiality and accuracy.

Overnight Stocker, Customer Service

Walmart Store #593
Douglas, GA
03.2009 - 07.2013
  • Stocked shelves with merchandise to ensure product availability for customers.
  • Removed product from boxes and placed on shelves according to merchandising guidelines.
  • Checked shelves in department to determine replenishment needs.
  • Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Identified and quickly handled spill clean-up.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.

Education

Associate of Science - Information Technology

University of Phoenix
Tempe, AZ

Skills

  • Truck loading optimization
  • Shipment processing
  • Merchandise carrying
  • Maintaining records
  • Order picking experience
  • Forklift operation
  • Shipping documentation
  • Product tagging
  • Workplace cleanliness
  • Adherence to deadlines
  • Continuous improvement mindset
  • Workplace safety
  • Customer service
  • Effective communication

Accomplishments

  • In the amount of time I worked at Belk I over performed in the Credit Card

area. I was at 360 customers that applied for a credit card and received an

accommodation for the amount of customers that had applied for credit.

Timeline

Truck Unloader,Replenish Merchandise, Shoe Clerk

Belk's Department Store
12.2015 - 08.2020

Overnight Stocker, Customer Service

Walmart Store #593
03.2009 - 07.2013

Associate of Science - Information Technology

University of Phoenix

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