Sheryl Thomas
Grand Rapids,MI
Summary
Accomplished professional with extensive experience at Allstate Insurance Co, adept in strategic planning and problem-solving. Demonstrates exceptional leadership and interpersonal communication, driving team performance and enhancing client relationships. Proven track record in project implementation and continuous improvement, achieving significant results in fast-paced environments.
Overview
50
50
years of professional experience
Work History
Claim Consultant for National Catastrophe Team
HireGenics
09.2021 - 09.2024
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Claim Consultant For Subrogation
HireGenics
04.2017 - 11.2019
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Senior Manager
Allstate Insurance Co
12.1998 - 05.2006
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Claim Service Manager for Indiana and Illinois
Allstate Insurance Co
05.1989 - 12.1998
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Market CLaim Manager
Allstate Insurance Co
01.1988 - 01.1989
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Market Claim Manager
Allstate Insurance Co
01.1987 - 01.1988
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Claim Employee - Various Frontline/Mgmt Positions
Allstate Insurance Co
05.1974 - 01.1987
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Political Science And Sociology
Western Michigan University
Kalamazoo, MI06.1972
Skills
Problem-Solving
Attention to Detail
Team Leadership & Development
Client Relationships
Integrity and Honesty
Strategic Planning
Issue Resolution
Customer Relationship Management
Project Leadership
Goal Setting
Continuous Improvement
Project Implementation
Process Improvement
Staff Management
Change Management
Management Coaching
Performance Assessments
Teamwork and Collaboration
Excellent Communication
Relationship Building
Time Management
Multitasking
Team building
Written Communication
Project Planning
Idea Development and Brainstorming
Interpersonal Communication
Decision-Making
Problem-solving abilities
Reliability
Team Leadership
Accomplishments
My most recent assignment was working with Allstate's catastrophe team, developing process training material, conducting training sessions, handling customer concerns, completing file reviews for process compliance and assessing team members' performance.
I am also a professional photographer, doing wedding and family photography. I have been published in national magazines and have had my photos exhibited in commercial spaces as well as overseas in an art show.
I I am also a professional photographer
I am self taught photographer.
Timeline
Claim Consultant for National Catastrophe Team
HireGenics
09.2021 - 09.2024
Claim Consultant For Subrogation
HireGenics
04.2017 - 11.2019
Senior Manager
Allstate Insurance Co
12.1998 - 05.2006
Claim Service Manager for Indiana and Illinois
Allstate Insurance Co
05.1989 - 12.1998
Market CLaim Manager
Allstate Insurance Co
01.1988 - 01.1989
Market Claim Manager
Allstate Insurance Co
01.1987 - 01.1988
Claim Employee - Various Frontline/Mgmt Positions
Allstate Insurance Co
05.1974 - 01.1987
Bachelor of Science - Political Science And Sociology
Western Michigan University
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