Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Sheryl Trent

Bowling Green,KY

Summary

A motivated and dedicated Customer Service Specialist with twenty years of active experience with the development and enforcement of policies and procedures in a company. Looking for a position in a dynamic organization where my skills will be fully utilized. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.

Overview

17
17
years of professional experience

Work History

Stock I

Wal-Mart
11.2022 - Current
  • Stocking shelves, racks, cases, bins, and tables with new or transferred merchandise
  • Stamping, attaching or changing price tags on merchandise, referring to the price list
  • Designing and setting up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
  • Answering customers' questions about merchandise and advising customers on merchandise selection
  • Answering telephones and giving information to callers, transferring calls to appropriate individuals
  • Placing prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Demonstrating effective communication when interacting with customers, co-workers, and managers
  • Completing various other stock responsibilities and giving exceptional customer service
  • Processing and preparing merchandise for stock, sale, transfer, replenishment, and updates
  • Completing all cleaning, stocking and organizing tasks in assigned sales area
  • Maintaining knowledge of current sales and promotions and security practices
  • Scanning shelves and product cases for expired stock and discarding outdated or spoiled items.

Auditor/Work From Home

Maritz Corporation/Aston Carter
06.2021 - 10.2022
  • Use of Multiple screens to Audit more than 50 Claims per day for Refunds
  • Attention to detail-Audit Supporting documents to verify qualifying automotive purchase for refund by completing audit questionnaires
  • Document audit tests and findings
  • Communicate audit findings by preparing a report and discussing findings with auditees
  • Enforce adherence to requirements and advise management on needed actions.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Obtained and interpreted relevant and authoritative criteria for program or issues under audit.

Shop HQ-Sales/Work From Home

Onin Staffing
12.2021 - 06.2022
  • Call Center (Work From Home) Use of multiple screens to take calls and assist customers for a high-volume call-center
  • Customer Support-Assist Customers with making purchase
  • Accept payment information for purchases
  • Screen calls and direct to appropriate department when necessary
  • De-escalate calls when possible.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
  • Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
  • Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
  • Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
  • Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
  • Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
  • Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
  • Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
  • Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
  • Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
  • Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
  • Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
  • Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
  • Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.

ESL Teacher/Work From Home ESL Tutor/Teacher- TESOL Certification

Gogokid (Chinese Company)
10.2019 - 01.2021
  • Created a fun and educational learning activities that incorporated the educational program to aide in child development ages 3-15 so that children responded positively
  • Developed and maintained a constructive and ongoing relationship with the children and parents
  • Managed day-to-day classroom activities, including structured lessons including 'free speak' times to build rapport with both the student and parent.
  • Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
  • Evaluated student progress using oral assessments to modify teaching strategies as needed.
  • Adapted instructional methods according to each student''s distinct learning style, resulting in increased confidence and improved performance
  • Coached students on English pronunciation and intonation for eloquent conversation.
  • Promoted critical thinking to build subject engagement and interaction.
  • Personalized instruction and documented student attendance and progress against goals based on needs, interests and capabilities of individual students.

Direct Sales Beauty Guide

Lime Life by Alcone
02.2017 - 02.2020
  • Market products on-line, on phone and in person
  • Customer Support-Assist Customers with making purchase, Accept payment information for purchases and Work to maintain customer retention goals.
  • Demonstrate proper usages of products

Lead Teacher P/2

Bowling Green Christian Academy
09.2015 - 07.2017
  • Monitored the curriculum so that the children responded positively and partnered with my team to enhance learning
  • Developed and maintained a constructive and ongoing relationship with the children and parents
  • Managed day-to-day classroom schedules
  • Maintained excellent verbal and written communication skills.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Worked cooperatively and communicated with other teachers, administrators, and parents to help students reach learning objectives.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Participated in parent teacher conference to discuss developments of students and increase support.
  • Conducted evaluations to measure performance and progress of students, and provided guidance for areas requiring improvement.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.

Sales Associate-Customer Support

Dillard's Department Store
09.2014 - 02.2015
  • Customer Support-Assisted Customers with making clothing selections
  • Operated Cash Register-Accepted payment for purchases and exchanges,
  • Responsible for balanced cash drawer.

Accounts Payable Clerk

Kobe Aluminum Automotive Products
03.2007 - 11.2013
  • Operated a Multi-line Phone System
  • Reconciled and processed invoices to ensure 100% accuracy by verifying entries and comparing system reports to balances
  • Adhered to standard accounting procedures including 3-way match
  • Trained new employees on A/P procedures and processes
  • Researched and resolved invoice discrepancies
  • Interfaced with all departments to verify quantities and costs of orders
  • Processed Travel Expenses and other Expenses for employee reimbursement
  • Worked with venders, material suppliers and freight providers
  • Distribute payments to vendors, monitor discount opportunities and resolve discrepancies in purchase orders, invoices and payments
  • Proficient in Microsoft Office and Microsoft Team
  • Streamlined invoice processing by implementing efficient filing and tracking systems
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments
  • Improved vendor relationships through diligent communication and prompt issue resolution
  • Maintained accurate financial records by regularly reconciling accounts payable transactions
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements
  • Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations
  • Maintained high level of data integrity by consistently updating vendor information in the system accurately.
  • Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries
  • Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines
  • Reviewed vendor invoices for appropriate documentation and validity prior to payment
  • Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
  • Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records
  • Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance
  • Managed and responded to correspondence and inquiries from customers and vendors
  • Reconciled accounts

Education

Bachelor of Science in Elementary Education -

Western Kentucky University
Bowling Green, KY
05.1988

Skills

  • Customer Service, Direct Sales, Customer Retention, Conflict Resolution, Interpersonal Skills
  • Accounts Payable & Receivable
  • Account Reconciliation, Data Entry, Delinquencies
  • Microsoft Office/Word, Microsoft Teams
  • Shipping/Receiving Document Preparation
  • Teaching Degree, Tutoring, Classroom Management
  • Multi Line Phone System
  • Internal Audits, Order Entry, Journal Entries
  • Product Demos, Product Knowledge, Continuous Learning
  • Teamwork, Collaboration, Time Management, Attention to Detail, Adaptability
  • Problem Solving, Quality Control, Inventory Control
  • Quality Assurance, Loss Prevention
  • Visual Merchandising
  • Relationship Selling
  • Customer Service Excellence
  • Inventory Tracking and Management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Stock I

Wal-Mart
11.2022 - Current

Shop HQ-Sales/Work From Home

Onin Staffing
12.2021 - 06.2022

Auditor/Work From Home

Maritz Corporation/Aston Carter
06.2021 - 10.2022

ESL Teacher/Work From Home ESL Tutor/Teacher- TESOL Certification

Gogokid (Chinese Company)
10.2019 - 01.2021

Direct Sales Beauty Guide

Lime Life by Alcone
02.2017 - 02.2020

Lead Teacher P/2

Bowling Green Christian Academy
09.2015 - 07.2017

Sales Associate-Customer Support

Dillard's Department Store
09.2014 - 02.2015

Accounts Payable Clerk

Kobe Aluminum Automotive Products
03.2007 - 11.2013

Bachelor of Science in Elementary Education -

Western Kentucky University

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Sheryl Trent