Sheryl Trent
Bowling Green,KY
Summary
A motivated and dedicated Customer Service Specialist with twenty years of active experience with the development and enforcement of policies and procedures in a company. Looking for a position in a dynamic organization where my skills will be fully utilized. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines.
Overview
17
17
years of professional experience
Work History
Stock I
Wal-Mart
Bowling Green, KY
11.2022 - Current
- Stocking shelves, racks, cases, bins, and tables with new or transferred merchandise
- Stamping, attaching or changing price tags on merchandise, referring to the price list
- Designing and setting up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales
- Answering customers' questions about merchandise and advising customers on merchandise selection
- Answering telephones and giving information to callers, transferring calls to appropriate individuals
- Placing prices or descriptive signs on backdrops, fixtures, merchandise, or floor
- Demonstrating effective communication when interacting with customers, co-workers, and managers
- Completing various other stock responsibilities and giving exceptional customer service
- Processing and preparing merchandise for stock, sale, transfer, replenishment, and updates
- Completing all cleaning, stocking and organizing tasks in assigned sales area
- Maintaining knowledge of current sales and promotions and security practices
- Scanning shelves and product cases for expired stock and discarding outdated or spoiled items.
Auditor/Work From Home
Maritz Corporation/Aston Carter
Bowling Green, KY
06.2021 - 10.2022
- Use of Multiple screens to Audit more than 50 Claims per day for Refunds
- Attention to detail-Audit Supporting documents to verify qualifying automotive purchase for refund by completing audit questionnaires
- Document audit tests and findings
- Communicate audit findings by preparing a report and discussing findings with auditees
- Enforce adherence to requirements and advise management on needed actions.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Followed established auditing processes to meet internal and regulatory requirements.
- Obtained and interpreted relevant and authoritative criteria for program or issues under audit.
Shop HQ-Sales/Work From Home
Onin Staffing
Bowling Green, KY
12.2021 - 06.2022
- Call Center (Work From Home) Use of multiple screens to take calls and assist customers for a high-volume call-center
- Customer Support-Assist Customers with making purchase
- Accept payment information for purchases
- Screen calls and direct to appropriate department when necessary
- De-escalate calls when possible.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Streamlined processes within the virtual workspace, improving productivity and efficiency among remote colleagues.
- Achieved performance targets consistently by maintaining a strong work ethic and dedication to excellence in customer service.
- Developed expertise in company products and services, enabling effective resolutions for customer concerns and inquiries.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Handled escalated situations calmly by applying conflict resolution skills when dealing with challenging customers or complex issues.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
ESL Teacher/Work From Home ESL Tutor/Teacher- TESOL Certification
Gogokid (Chinese Company)
Bowling Green, KY
10.2019 - 01.2021
- Created a fun and educational learning activities that incorporated the educational program to aide in child development ages 3-15 so that children responded positively
- Developed and maintained a constructive and ongoing relationship with the children and parents
- Managed day-to-day classroom activities, including structured lessons including 'free speak' times to build rapport with both the student and parent.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Evaluated student progress using oral assessments to modify teaching strategies as needed.
- Adapted instructional methods according to each student''s distinct learning style, resulting in increased confidence and improved performance
- Coached students on English pronunciation and intonation for eloquent conversation.
- Promoted critical thinking to build subject engagement and interaction.
- Personalized instruction and documented student attendance and progress against goals based on needs, interests and capabilities of individual students.
Direct Sales Beauty Guide
Lime Life by Alcone
Bowling Green, KY
02.2017 - 02.2020
- Market products on-line, on phone and in person
- Customer Support-Assist Customers with making purchase, Accept payment information for purchases and Work to maintain customer retention goals.
- Demonstrate proper usages of products
Lead Teacher P/2
Bowling Green Christian Academy
Bowling Green, KY
09.2015 - 07.2017
- Monitored the curriculum so that the children responded positively and partnered with my team to enhance learning
- Developed and maintained a constructive and ongoing relationship with the children and parents
- Managed day-to-day classroom schedules
- Maintained excellent verbal and written communication skills.
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Worked cooperatively and communicated with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Conducted evaluations to measure performance and progress of students, and provided guidance for areas requiring improvement.
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
Sales Associate-Customer Support
Dillard's Department Store
Bowling Green, KY
09.2014 - 02.2015
- Customer Support-Assisted Customers with making clothing selections
- Operated Cash Register-Accepted payment for purchases and exchanges,
- Responsible for balanced cash drawer.
Accounts Payable Clerk
Kobe Aluminum Automotive Products
Bowling Green, KY
03.2007 - 11.2013
- Operated a Multi-line Phone System
- Reconciled and processed invoices to ensure 100% accuracy by verifying entries and comparing system reports to balances
- Adhered to standard accounting procedures including 3-way match
- Trained new employees on A/P procedures and processes
- Researched and resolved invoice discrepancies
- Interfaced with all departments to verify quantities and costs of orders
- Processed Travel Expenses and other Expenses for employee reimbursement
- Worked with venders, material suppliers and freight providers
- Distribute payments to vendors, monitor discount opportunities and resolve discrepancies in purchase orders, invoices and payments
- Proficient in Microsoft Office and Microsoft Team
- Streamlined invoice processing by implementing efficient filing and tracking systems
- Reduced late payment penalties by closely monitoring due dates and managing timely payments
- Improved vendor relationships through diligent communication and prompt issue resolution
- Maintained accurate financial records by regularly reconciling accounts payable transactions
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations
- Maintained high level of data integrity by consistently updating vendor information in the system accurately.
- Aided audit preparation efforts by maintaining organized records and promptly addressing auditor inquiries
- Demonstrated adaptability during peak workload periods while maintaining high-quality results and meeting tight deadlines
- Reviewed vendor invoices for appropriate documentation and validity prior to payment
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Documented petty cash transactions in petty cash journal to summarize payments rendered, maintaining accurate records
- Studied past records to detect duplicate statements and fraud, avoiding penalties for non-compliance
- Managed and responded to correspondence and inquiries from customers and vendors
- Reconciled accounts
Education
Bachelor of Science in Elementary Education -
Western Kentucky University
Bowling Green, KY05.1988
Skills
- Customer Service, Direct Sales, Customer Retention, Conflict Resolution, Interpersonal Skills
- Accounts Payable & Receivable
- Account Reconciliation, Data Entry, Delinquencies
- Microsoft Office/Word, Microsoft Teams
- Shipping/Receiving Document Preparation
- Teaching Degree, Tutoring, Classroom Management
- Multi Line Phone System
- Internal Audits, Order Entry, Journal Entries
- Product Demos, Product Knowledge, Continuous Learning
- Teamwork, Collaboration, Time Management, Attention to Detail, Adaptability
- Problem Solving, Quality Control, Inventory Control
- Quality Assurance, Loss Prevention
- Visual Merchandising
- Relationship Selling
- Customer Service Excellence
- Inventory Tracking and Management
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Stock I
Wal-Mart
11.2022 - Current
Shop HQ-Sales/Work From Home
Onin Staffing
12.2021 - 06.2022
Auditor/Work From Home
Maritz Corporation/Aston Carter
06.2021 - 10.2022
ESL Teacher/Work From Home ESL Tutor/Teacher- TESOL Certification
Gogokid (Chinese Company)
10.2019 - 01.2021
Direct Sales Beauty Guide
Lime Life by Alcone
02.2017 - 02.2020
Lead Teacher P/2
Bowling Green Christian Academy
09.2015 - 07.2017
Sales Associate-Customer Support
Dillard's Department Store
09.2014 - 02.2015
Accounts Payable Clerk
Kobe Aluminum Automotive Products
03.2007 - 11.2013
Bachelor of Science in Elementary Education -
Western Kentucky University