Sheryl Updegraff

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
• Oversee the benefits verification department for 10 facilities completing verifications, attention to detail and letting client know their out of pocket expenses prior to treatment.
• Maintain the integrity of contracted payers that are setup in our billing system, with rate updates.
• Manage internal and external audits for all White Deer Run facilities.
• Oversee outpatient collections, following up on payments, and denials.

Electronic conversion of library cards using marc format on computer System.

Data Entry

Quality Control

Telephone skills

• Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
• Utilized analytical skills to evaluate medical bills for accuracy and appropriateness of charges before approving payments as part of the claims process.
• Basic Medical Terminology training.