Sheryl Valentine

Work History

Operational Manager

Krylow Dental

09.2024 - Current

Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
Led cross-functional teams in the successful implementation of new systems and procedures.
Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
Improved team productivity through effective communication, training, and performance evaluations.
Played a pivotal role in enhancing overall operational excellence by identifying inefficiencies within existing systems/processes and implementing targeted interventions.
Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Assisted in recruiting, hiring and training of team members.
Supervised operations staff and kept employees compliant with company policies and procedures.
Developed and maintained relationships with external vendors and suppliers.

Operations Manager

Discovery Children's Dentistry

07.2021 - 08.2024

Led hiring, onboarding and training of new hires to fulfill business requirements.
Trained and guided team members to maintain high productivity and performance metrics.
Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Supervised operations staff and kept employees compliant with company policies and procedures.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assisted in recruiting, hiring and training of team members.
Developed and implemented strategies to maximize customer satisfaction.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Operations Manager

Pacific Dental Services

10.2018 - 05.2021

Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
Supervised operations staff and kept employees compliant with company policies and procedures.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Implemented quality control systems to boost overall product consistency and reliability.
Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assisted in recruiting, hiring and training of team members.
Interacted well with customers to build connections and nurture relationships.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Directed initiatives to improve work environment, company culture or overall business strategy.

Dental Treatment Coordinator

Bella Vita

04.2015 - 09.2018

Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Completed new patient registrations in software to create accurate and comprehensive records.
Obtained payments from patients and scanned identification and insurance cards.
Processed medical insurance claims and payments.
Registered and verified patient records before triage with most up-to-date information.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Dental Treatment Coordinator

Murrieta Dental Group and Orthodontics

03.2008 - 04.2015

Collaborated closely with dentists to develop customized treatment plans tailored specifically to each individual''s needs.
Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
Assisted dentists in delivering optimal care through thorough documentation of patient histories and treatment progress.
Improved patient retention by providing excellent customer service and establishing rapport with clients.
Increased case acceptance rates by presenting comprehensive treatment options and financial arrangements to patients.
Managed complex cases involving multiple specialists, ensuring seamless coordination of care for patients.
Provided excellent customer service to create positive experiences and build patient trust.
Managed patient billing processes for timely, accurate payments.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Completed administrative patient intakes with case histories, insurance information and mandated forms.

Dental Assistant

Temecula Family Dentistry

03.2003 - 04.2007

Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
Documented patient dental health information, medical history, and vital signs for future reference.
Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
Explained treatment procedures and instructed patients on home care guidelines.
Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.

Summary

Overview

Work History

Operational Manager

Operations Manager

Operations Manager

Dental Treatment Coordinator

Dental Treatment Coordinator

Dental Assistant

Education

Certificate of Technical Studies - Medical Billing And Coding

Master of Arts - Human Resources Management

Bachelor of Arts - Psychology

Skills

Timeline

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