Sheryl Wallace
Fairfield,CA
Summary
Professional with over 25 years of experience in customer service and over 13 years of experience in leadership. Skilled in team collaboration, conflict resolution, and driving performance and process improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering a positive team environment.
Overview
31
31
years of professional experience
Work History
Logistics and Supply Chain Manager
Amcor American Canyon, LLC
06.2021 - Current
- Works in conjunction with the EHS Manager to establish and maintain all policies and programs to assure a safe working environment
- Manage day-to-day activities, productivity and workflow of Supply Chain, Logistics and Shipping & Receiving department staff
- Manage inventory levels at two local warehouse locations and work with CSR and Sales Teams to reduce inventory levels
- Enure orders adhere to supplier agreements and contracts; report nonconformances
- Work cross-functionally with Quality, Operations, Planning, Customer Service and external plants to plan and prioritize purchasing activities of raw materials, stock, packaging supplies, office and production supplies.
- Resolve material constraints, quality issues and pricing discrepancies
- Manage and minimize supply chain risks that could impact or interrupt finished goods and raw materials inventory needed to fulfill demand or production
- Review and analyze aged inventory reports and create action plan for reducing these inventories
- Supervise the management of the logistics functions as well as oversee the storage and disposition of all purchased raw materials and finished goods
- Monitor and provide monthly KPI's for external warehouse
- Investigate stock outs and aged inventory; provide root cause and corrective action
Customer Service and Supply Chain Manager
Amcor American Canyon, LLC
06.2016 - 06.2021
- Manage day-to-day activities, productivity and workflow of Customer Service, Supply chain and Shipping & Receiving department staff
- Manage purchasing, procurement, warehouse management (on-site and secondary off-site warehouse), logistics management, import and export coordination and other supply chain functions to facilitate business operations
- Resolve elevated customer service issues
- Provide monthly multi-department key performance indicators to senior management to track project progress and implement necessary changes to meet organizational goals
- Facilitate weekly production and monthly sales meetings with Sales Department and team leads to communicate and review targets, delays, challenges, boost revenue and improve promotional strategies
- Manage and service four high-volume corporate accounts
- Implemented Kanban system for warehouse supplies to reduce shortages and stock outs
- Introduced alternative air freight program to increase margin to company
- Introduced courier options to provide better service options to customers for rush orders and decrease costs to company
- Introduced and led weekly meetings with offsite plants to discuss issues, delays, new project development and logistics coordination
Customer Service and Supply Chain Manager
Cork Supply USA, Inc.
09.2011 - 06.2016
- Managed day-to-day activities, productivity and workflow of eight staff in the Customer Service and Supply Chain Departments
- Performed root cause analysis and implemented process improvement to solve problems and improve strategic outcomes
- Provided monthly key performance indicators for senior management to track and report team progress and implement changes to meet goals
- Managed order margins for natural cork division, increasing sales by 15%, by assigning inventory to orders by FIFO, lot number, grade and quality level to meet customer specifications
- Conferred with sales teams and team leaders by facilitating daily production meetings, weekly key performance indicator reviews and monthly sales meetings to communicate and review targets, delays, challenges, boost revenue and improve promotional strategies
- Participated in several Kaizan events and was trained in and utilized 6S and Lean principles for the improvement of department and company standards and processes
Customer Service Representative
Cork Supply USA, Inc.
09.1993 - 09.2011
- Provided primary customer support to internal and external customers in a fast-paced environment
- Entered customer interaction details in Salesforce to track requests, document challenges and record solutions offered
- Leveraged sales expertise to promote special product branding (fire branding), quality control support and processes (DS100) and capitalize on upsell opportunities
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Completed order entry in Navision software system to communicate needs to production team
- Facilitated custom and stock orders and tracked closely to meet aggressive deadlines
- Facilitated inter-departmental and inter-company communication to effectively provide customer support regarding orders and new project development status
- Used Adobe Illustrator to transfer customer artwork to company template and make modifications to artwork as needed
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
High School Diploma -
Fairfield High School
Fairfield, CA06.1986
Skills
- Account management
- Multi-plant/international purchasing
- Process improvement
- Margin management
- Staff leadership
- Budgeting and reporting
- Inter-department collaboration
- Shipping, receiving, and warehousing
- Background in 6S and Lean Principals
- Inventory control & management
- Customer project development
- Graphics/art project development
- KPI Analysis and Reporting
- ERP system knowledge (SAP)
- Background in 6S and Lean Manufacturing
- Microsoft Office
- Adobe Illustrator
- Logistics coordination
- Vendor management
- Cost reduction
- Warehouse operations
- Process improvement
- Project management
- Global supply chain
- Resource allocation
- Supplier performance
- EHS Safety compliance
- Training and mentoring
- Complaint resolution
- Deadline-oriented
- Customer satisfaction measurement
- Escalation management
- Stock management
- System implementation
- Adaptive team player
- Problem-solving skills
- Inventory management
Timeline
Logistics and Supply Chain Manager
Amcor American Canyon, LLC
06.2021 - Current
Customer Service and Supply Chain Manager
Amcor American Canyon, LLC
06.2016 - 06.2021
Customer Service and Supply Chain Manager
Cork Supply USA, Inc.
09.2011 - 06.2016
Customer Service Representative
Cork Supply USA, Inc.
09.1993 - 09.2011
High School Diploma -
Fairfield High School
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