Sheryl Washburn
Clinton Township,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Henry Ford Hospital
Clinton Township, MI
04.2020 - Current
- Reviewed patient medical records and verified accuracy of information in the system.
- Greeted patients upon arrival and directed them to appropriate areas.
- Provided assistance with completion of paperwork related to the registration process.
- Performed data entry tasks to update patient information in the system.
- Maintained confidential patient records according to HIPAA guidelines.
- Answered incoming calls from patients seeking information about services offered by the facility.
- Worked collaboratively with other departments to ensure smooth operations within the facility.
- Researched billing issues as needed and provided resolution to inquiries in a timely manner.
- Utilized computer systems to track all incoming applications for registration purposes.
- Generated reports regarding patient demographics and financial status.
- Provided guidance and support to visitors throughout the registration process.
- Assisted with training new staff members on proper procedures related to registering patients.
- Responded to incoming department phone calls and directed callers to appropriate team members based on need.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Registered patients for outpatient procedures and emergency services.
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Scanned documents and insurance cards to include in patient charts.
- Welcomed patients to facility and assisted with registration sign-in process.
Education
General Studies
Great Lakes Christian College
Lansing, MISkills
- Account updating
- Complaint resolution
- Data Collection
- Call Management
- Inbound and Outbound Calling
- Report Generation
- Appointment Scheduling
- Data Entry
- Active Listening
- Problem-solving abilities
- Call Center Operations
- Clerical Support
- Customer Service
References
References available upon request.
Timeline
Customer Service Representative
Henry Ford Hospital
04.2020 - Current
General Studies
Great Lakes Christian College