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SHERYL WASHBURN
Multifamily Property Management Professional
San Antonio,TX
Summary
Accomplished multifamily operations and property management professional with more than eight years of progressive leadership experience overseeing luxury, mixed-income, affordable, HUD, LIHTC, and senior housing communities throughout Texas. Proven expertise in asset stewardship, financial management, compliance administration, occupancy strategy, and team leadership. Recognized for driving operational performance, managing ownership transitions, protecting asset value, and aligning property operations with ownership objectives. Experienced in budgeting, due diligence, regulatory compliance, resident retention, and cross-functional leadership across portfolios exceeding 300 units.
Experienced with classroom instruction, student engagement, and curriculum implementation. Utilizes effective teaching strategies to maintain conducive learning environment. Strong understanding of classroom management and adaptability.
Overview
2
2
Languages
1
1
Certification
27
27
years of professional experience
Work History
Freelance Copy Editor
01.2000 - Current
- Provide editing and content review services, ensuring clarity, consistency, and professional presentation.
Assistant Community Manager → Property Manager
MORGAN GROUP
San Antonio, TX
07.2024 - 01.2026
- Promoted into the Property Manager role, assuming operational leadership of a 314-unit mixed-income luxury community comprised of tax-credit, income-restricted, and market-rate residences.
- Directed daily operations, leasing performance, compliance initiatives, and resident retention strategies.
- Managed a seven-member team, overseeing hiring, development, and operational execution.
- Administered budgets, rent collections, lease enforcement, delinquencies, and legal coordination.
- Led file audits, compliance reviews, and resident certifications to ensure adherence to LIHTC regulations, Fair Housing requirements, and company policies.
- Partnered with regional leadership, maintenance teams, and vendors to preserve asset value and optimize property performance.
Assistant Community Manager
PORTICO PROPERTY MANAGEMENT
San Antonio, TX
07.2023 - 07.2024
- Supported day-to-day operations for a 304-unit multifamily community with responsibility for financial administration, leasing performance, and resident satisfaction.
- Managed accounts receivable, collections, lease administration, and delinquency resolution.
- Prepared operational, occupancy, and financial reports.
- Coordinated certifications, renewals, and regulatory documentation.
- Executed marketing initiatives and competitive market analyses to support occupancy goals.
Assistant Manager
AVENUE5 RESIDENTIAL
Buda, TX
06.2022 - 06.2023
- Supported operational and financial performance initiatives for a multifamily community.
- Managed leasing activities, resident relations, renewals, and occupancy efforts.
- Assisted with budgeting, reporting, and team operations.
- Coordinated resident engagement and retention programs.
Assistant Manager & Event Coordinator
VERITEE PROPERTY SOLUTIONS
Buda, TX
09.2021 - 06.2022
- Supported operations for a 55+ affordable housing community governed by income restrictions and Low-Income Housing Tax Credit (LIHTC) requirements.
- Assisted with daily property operations, resident relations, and lease administration.
- Maintained compliance with LIHTC regulations, income qualifications, and affordable housing guidelines.
- Coordinated resident certifications, documentation, and file audits.
- Planned resident events and community programming designed to enhance engagement and quality of life.
- Supported occupancy goals and long-term operational performance.
Leasing Consultant → Assistant Property Manager
SHERMAN RESIDENTIAL / OLYMPUS PROPERTY MANAGEMENT
Buda, TX
05.2018 - 09.2021
- Retained following the acquisition of the community by Olympus Property Management and promoted into an Assistant Property Manager role based on operational performance and institutional knowledge.
- Assisted leadership teams during property takeover and due diligence efforts, including audits, file reviews, and operational assessments.
- Supported daily operations of a 121-unit HUD and LIHTC community.
- Managed lease administration, collections, renewals, resident relations, and occupancy initiatives.
- Ensured compliance with affordable housing regulations, Housing Authority requirements, and Fair Housing standards.
- Coordinated with maintenance teams and vendors to maintain property standards and operational continuity.
General Manager / Front Office Manager
COMFORT SUITES
Buda & San Antonio, TX
01.2013 - 01.2018
- Directed hotel operations, financial performance, staffing, sales initiatives, and guest experience.
- Managed budgets, vendor relationships, marketing campaigns, and departmental performance.
- Led cross-functional teams and maintained service and operational standards.
- Oversaw hiring, training, scheduling, and employee development.
- Drove revenue growth while improving guest satisfaction and operational efficiency.
Assistant General Manager & Director of Sales
LA QUINTA INN & SUITES
Kyle, TX
01.2010 - 01.2013
- Led sales strategy, budgeting, staff development, and operational initiatives.
- Managed guest relations, team performance, and revenue objectives.
- Supported day-to-day operations and long-term business growth.
Education
Associate of Applied Science (A.A.S.) - Accounting & Business Management
Austin Community College
Skills
Property & Asset Operations
Budget Administration & Financial Reporting
Fair Housing, HUD & LIHTC Compliance
Due Diligence & Ownership Transitions
Occupancy & Revenue Management
Lease Administration & Risk Mitigation
Resident Retention & Customer Experience
Team Leadership & Talent Development
Vendor & Contract Management
Marketing & Market Analysis
Yardi, RealPage, Entrata, OneSite, RentCafe & BlueMoon
Microsoft Office Suite
Certification
- Fair Housing Certification
- LIHTC and Affordable Housing Compliance Experience
- HUD and Income-Restricted Housing Administration
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Assistant Community Manager → Property Manager
MORGAN GROUP
07.2024 - 01.2026
Assistant Community Manager
PORTICO PROPERTY MANAGEMENT
07.2023 - 07.2024
Assistant Manager
AVENUE5 RESIDENTIAL
06.2022 - 06.2023
Assistant Manager & Event Coordinator
VERITEE PROPERTY SOLUTIONS
09.2021 - 06.2022
Leasing Consultant → Assistant Property Manager
SHERMAN RESIDENTIAL / OLYMPUS PROPERTY MANAGEMENT
05.2018 - 09.2021
General Manager / Front Office Manager
COMFORT SUITES
01.2013 - 01.2018
Assistant General Manager & Director of Sales
LA QUINTA INN & SUITES
01.2010 - 01.2013
Freelance Copy Editor
01.2000 - Current
Associate of Applied Science (A.A.S.) - Accounting & Business Management
Austin Community College