Sheryl Willoughby
Ball Ground,GA
Summary
Dynamic professional with extensive experience at Superior Risk Management Insurance Co., excelling in multitasking and customer complaint resolution. Proven ability to manage time-sensitive tasks while maintaining attention to detail. Recognized for crafting impactful presentations and fostering positive communication, ensuring efficient operations and team productivity.
Overview
48
48
years of professional experience
Work History
Receptionist & Claims Initiator
Superior Risk Management Insurance Co.
Dallas, Texas
05.2021 - 01.2022
- Set up claims from email information provided by brokers
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly or assisted with information as needed.
Teacher
Cherokee County Schools
Canton, GA
08.2003 - 05.2015
gifted endorsement
reading specialist
Secretary to the Adjutant
US Army Recruiting Command
Jackson, Mississippi
05.1974 - 11.1976
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Answered multi-line phone system and greeted callers enthusiastically.
- Managed leased housing program for command station, handling millions of dollars in real estate for recruits
- Performed all correspondence for Adjutant who was head of Admin Section
Education
Education Specialist - Education
Piedmont College
Demorest, GA07.2006
Master of Science - Early Childhood Education
Kennesaw State University
Kennesaw, GA07.2004
Bachelor of Science - Education
University of Southern Mississippi
Hattiesburg, MS05.1973
Skills
- Verbal and Written Communication
- Payment Processing
- Attention to Detail
- Customer Complaint Resolution
- Reliable and Punctual
- Courteous and Professional
- Multitasking and Prioritization
- Positive attitude and energetic
Timeline
Receptionist & Claims Initiator
Superior Risk Management Insurance Co.
05.2021 - 01.2022
Teacher
Cherokee County Schools
08.2003 - 05.2015
Secretary to the Adjutant
US Army Recruiting Command
05.1974 - 11.1976
Education Specialist - Education
Piedmont College
Master of Science - Early Childhood Education
Kennesaw State University
Bachelor of Science - Education
University of Southern Mississippi
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