Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Medical Assistant
PHOEBE Physicians Group,
03.2024 - 08.2024
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Direct Support Professional
Mother's Helping Hands
05.2021 - 08.2024
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Administered medications as directed by nursing staff, ensuring accuracy and timely delivery of prescribed treatments.
Monitored vital signs and reported any abnormalities to the nursing staff for prompt intervention.
Assisted patients with daily living activities, resulting in increased comfort and mobility.
Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
Supervised meal times for assigned patients, ensuring proper nutrition and monitoring for potential choking hazards.
Served as a dependable resource to both nursing and administrative staff by consistently maintaining a professional demeanor and strong work ethic in all areas of patient care.
Documented patient information and care activities in electronic health record.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Prevented pressure ulcers by regularly repositioning patients and maintaining proper skin care.
Managed challenging behaviors displayed by dementia or Alzheimer's patients with patience and understanding, diffusing potential crises situations proactively.
Facilitated personal hygiene management, feeding and ambulation.
Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
Helped patients' complete range of motion exercises to prevent loss of function during care.
Prevented cross-contamination by cleaning and sterilizing equipment.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Staffing Clerk
Phoebe Putney Health System
11.2018 - 01.2023
Assess, evaluate and calculate staffing needs of each unit in an organization
Adjust schedules to maintain suitable staffing levels and issues
Filling, record keeping of call outs, maintain timecards of assigned staff to calculate hours worked
Troubleshoot and resolve staffing payroll issues and other problems
Maintain and manage records and report of staffing needs, and assignments
Provided exceptional customer service to clients, addressing inquiries promptly and professionally via phone or email correspondence.
Verified payroll, vacation and sick time hours to support accounting processes.
Collaborated with managers to identify and address employee relations issues.
Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
Improved office efficiency by effectively managing internal communications and correspondence.
Safety Partner
Phoebe Putney Health System
11.2017 - 01.2023
Maintained clean, safe, and well-organized patient environment.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
Direct Support Professional
Mamie Brown
04.2003 - 10.2018
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted patients with daily living activities, promoting independence and dignity.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Enhanced patient satisfaction by providing compassionate and attentive care.
Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Monitored vital signs and reported any abnormalities to the nursing staff for prompt intervention.
Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
Direct Support Professional
Albany ARC
11.2007 - 07.2018
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Administered medications as directed by nursing staff, ensuring accuracy and timely delivery of prescribed treatments.
Improved patient satisfaction by providing compassionate and attentive care.
Safely transferred patients using proper body mechanics, minimizing the risk of injury for both patients and staff members.
Prevented pressure ulcers by regularly repositioning patients and maintaining proper skin care.
Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
DIPLOMA -
ALBANY TECHNICAL COLLEGE
Albany, GA
12.2004
Skills
Disability
Home Health
Monitoring patient progress
Direct Support
Direct Care
Autism
Customer Service
Filing
Data Entry
Injections
Phlebotomy
Vital Signs
Scheduling
Medical terminology knowledge
HIPAA Compliance
Patient Scheduling
EMR / EHR
Patient-focused care
Reliable team player
Patient Care
Vital signs monitoring
Basic Life Support
Safety Precautions
Companionship and emotional support
Feeding Assistance
Positioning Patients
Adaptable
Urinary Catheter Care
Transfer Techniques
Certification
First Aid CPR AED, 02/07/23, 02/07/25
RMA, 08/12/23, 08/12/24
Timeline
Medical Assistant
PHOEBE Physicians Group,
03.2024 - 08.2024
Direct Support Professional
Mother's Helping Hands
05.2021 - 08.2024
Staffing Clerk
Phoebe Putney Health System
11.2018 - 01.2023
Safety Partner
Phoebe Putney Health System
11.2017 - 01.2023
Direct Support Professional
Albany ARC
11.2007 - 07.2018
Direct Support Professional
Mamie Brown
04.2003 - 10.2018
DIPLOMA -
ALBANY TECHNICAL COLLEGE
First Aid CPR AED, 02/07/23, 02/07/25
RMA, 08/12/23, 08/12/24
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