SherylAnne Long
Tega Cay,SC
Summary
Dynamic logistics professional with extensive experience at TDS Med Inc, excelling in optimizing stock levels and enhancing customer relations. Proven track record in complex problem-solving and effective shipping strategies, ensuring timely deliveries and compliance with regulations. Skilled in invoice reconciliation and managing teams to achieve operational excellence.
Overview
11
11
years of professional experience
Work History
Logistics Assistant
Hissho Sushi
Charlotte, NC
02.2025 - Current
- Investigated claims related to damaged or lost goods during shipment.
- Developed relationships with logistics providers to optimize shipping processes.
- Prepared documentation such as bills of lading, commercial invoices, packing lists. for customs clearance purposes.
- Coordinated with vendors, carriers, and customers to manage freight costs and transit times.
- Monitored delivery status to ensure timely deliveries were made on schedule.
- Processed orders by selecting appropriate modes of transportations based on cost effectiveness and time constraints.
- Generated reports detailing movement of goods from origin to destination points.
- Generated tracking reports on metrics such as current inventory and open bills.
- Managed inventory levels to ensure optimal stock at all times, reducing shortages and overages.
Customer Service Representative
Wilson Air Center CLT
Charlotte, NC
07.2021 - Current
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Logistics/Quality Control Manager
TDS Med Inc
Charlotte, NC
01.2019 - 07.2021
- Performed visual inspections and non-destructive tests where appropriate.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Examined incoming shipments for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
Logistics Manager
TDS Med Inc
Charlotte, NC
04.2015 - 01.2019
- Resolved customer complaints related to shipping issues or delays in transit times.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
- Provided guidance on best practices for warehousing operations based on industry standards.
- Ensured compliance with government regulations related to freight forwarding activities.
- Investigated claims of damaged cargo or lost shipments in order to determine cause and remedy.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Assigned tasks and projects to team members based on their experience level and skillset.
- Collaborated with other departments to develop strategies that align with company objectives.
- Ensured compliance with company policies, procedures, safety regulations and applicable laws.
- Conducted training sessions for new employees on safety procedures within the warehouse.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
Logistics Coordinator
TDS Med Inc
Charlotte, NC
04.2014 - 04.2015
- Developed strategies to optimize stock levels while ensuring availability when needed.
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Collaborated with internal teams to coordinate shipments between multiple locations.
- Ensured accurate completion of customs documents for international shipments as required by law.
- Analyzed data to identify cost savings opportunities in the logistics process.
- Maintained up-to-date knowledge of relevant laws, regulations and best practices pertaining to logistics operations.
Education
No Degree - International Business
UNC-Charlotte
Charlotte, NCSkills
- Packaging / Shipping Support
- Customer service
- Customer relations
- Information Ordering
- Rejected Materials Disposal
- Managing Files and Records
- Invoice Reconciliation
- Overseeing Employees
- Managing Appointments
- Account Management
- Complex Problem-Solving
- Accounts Payable/ Receivable
Roles And Responsibilities
- Performed visual inspections and non-destructive tests where appropriate.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Examined incoming shipments for defects or issues, reported problems quickly and maintained high levels of accuracy.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
Timeline
Logistics Assistant
Hissho Sushi
02.2025 - Current
Customer Service Representative
Wilson Air Center CLT
07.2021 - Current
Logistics/Quality Control Manager
TDS Med Inc
01.2019 - 07.2021
Logistics Manager
TDS Med Inc
04.2015 - 01.2019
Logistics Coordinator
TDS Med Inc
04.2014 - 04.2015
No Degree - International Business
UNC-Charlotte
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