Sheryl Anne Watier
Marine Administrative Assistant - Liberty Of The Seas
Fort Lauderdale,FL
Summary
Organized and dedicated Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Marine Administrative Assistant
Royal Caribbean Group
Fort Lauderdale, FL
01.2023 - Current
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Infection Control Officer
Royal Caribbean Group
Fort Lauderdale, FL
04.2022 - 11.2022
- Maintained data, reporting and quality assurance standards throughout investigations.
- Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.
- Collected and organized data for weekly case summaries.
- Investigated diseases or parasites to determine cause and risk factors, progress and mode of transmission.
- Identified and analyzed public health issues related to foodborne parasitic diseases and impact on public policies, scientific studies or surveys.
- Surveilled notifiable infection conditions and outbreaks onboard with over 1300 crew members.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in dynamic work environment.
Hotel Administrative Assistant
Royal Caribbean Group
Miami, FL
01.2020 - 04.2022
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new Muster 2.0 during HRST.
- Continually sought methods for improving daily operations, communications with division heads, recordkeeping and data entry for increased efficiency.
Senior Guest Services Officer
Royal Caribbean Group
Miami, FL
08.2019 - 01.2020
- Greeted guests and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments for efficient resolution.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Followed company security and check-in policies and procedures and reported suspicious activity to Guest Services Manager.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Conducted financial audits on scheduled basis.
- Used quick response and dynamic service skills to build relationships with guests and improve customer retention rate or NPS.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Handled tasks and responsibilities for front office during periods of undermanned.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered and updated sensitive customer information during check-ins and room changes.
- Oversaw fast-paced front desk operations and guests' needs at busy environment.
Guest Services Officer
Royal Caribbean Group
Miami, FL
12.2016 - 08.2019
Room Service Phone Operator
Royal Caribbean Group
Miami , FL
09.2016 - 12.2016
Assistant Waiter
Royal Caribbean Group
Miami , FL
06.2016 - 09.2016
General Manager
La Cabrera Argentinian Steakhouse
Malad City, Philippines
10.2015 - 05.2016
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Analyzed market trends and competitor activities to create competitive advantages.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Associate of Science - Energy Within Environmental Constraints
Harvard University
Cambridge, MA 11.2023 - 02.2024
Bachelor of Arts - Major in Mass Communication Minor in Dev Comm
St. Scholastica's College Manila
Metro Manila 06.2001 - 03.2006
Skills
Expense Reporting
undefinedCertification
Introduction to Environmental Law and Policy ( The University of North Carolina at Chapel Hill)
Timeline
Introduction to Environmental Science - 3 courses (Dartmouth College)
01-2024
Population, Food And Soil (Dartmouth College)
01-2024
Energy and Environment (Dartmouth University)
01-2024
Associate of Science - Energy Within Environmental Constraints
Harvard University
11.2023 - 02.2024
Introduction to Environmental Law and Policy ( The University of North Carolina at Chapel Hill)
11-2023
Integrated Pest Management Training (Santiano Brother)
04-2023
Marine Administrative Assistant
Royal Caribbean Group
01.2023 - Current
Internal Public Health Training
11-2022
Infection Control Officer
Royal Caribbean Group
04.2022 - 11.2022
Hotel Administrative Assistant
Royal Caribbean Group
01.2020 - 04.2022
Senior Guest Services Officer
Royal Caribbean Group
08.2019 - 01.2020
Guest Services Officer
Royal Caribbean Group
12.2016 - 08.2019
Room Service Phone Operator
Royal Caribbean Group
09.2016 - 12.2016
Assistant Waiter
Royal Caribbean Group
06.2016 - 09.2016
General Manager
La Cabrera Argentinian Steakhouse
10.2015 - 05.2016
Bachelor of Arts - Major in Mass Communication Minor in Dev Comm
St. Scholastica's College Manila
06.2001 - 03.2006
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