Sheryl Anne Watier
Marine Administrative Assistant - Liberty Of The Seas
Fort Lauderdale,FL
Summary
Organized and dedicated Professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
6
6
Certifications
Work History
Marine Administrative Assistant
Royal Caribbean Group
Fort Lauderdale, FL
01.2023 - Current
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Infection Control Officer
Royal Caribbean Group
Fort Lauderdale, FL
04.2022 - 11.2022
- Maintained data, reporting and quality assurance standards throughout investigations.
- Educated healthcare workers, patients and public about infectious and communicable disease transmission and prevention.
- Collected and organized data for weekly case summaries.
- Investigated diseases or parasites to determine cause and risk factors, progress and mode of transmission.
- Identified and analyzed public health issues related to foodborne parasitic diseases and impact on public policies, scientific studies or surveys.
- Surveilled notifiable infection conditions and outbreaks onboard with over 1300 crew members.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Participated in team projects, demonstrating ability to work collaboratively and effectively.
- Demonstrated creativity and resourcefulness through development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Provided professional services and support in dynamic work environment.
Hotel Administrative Assistant
Royal Caribbean Group
Miami, FL
01.2020 - 04.2022
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new Muster 2.0 during HRST.
- Continually sought methods for improving daily operations, communications with division heads, recordkeeping and data entry for increased efficiency.
Senior Guest Services Officer
Royal Caribbean Group
Miami, FL
08.2019 - 01.2020
- Greeted guests and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments for efficient resolution.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Followed company security and check-in policies and procedures and reported suspicious activity to Guest Services Manager.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Conducted financial audits on scheduled basis.
- Used quick response and dynamic service skills to build relationships with guests and improve customer retention rate or NPS.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Handled tasks and responsibilities for front office during periods of undermanned.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered and updated sensitive customer information during check-ins and room changes.
- Oversaw fast-paced front desk operations and guests' needs at busy environment.
Guest Services Officer
Royal Caribbean Group
Miami, FL
12.2016 - 08.2019
Room Service Phone Operator
Royal Caribbean Group
Miami , FL
09.2016 - 12.2016
Assistant Waiter
Royal Caribbean Group
Miami , FL
06.2016 - 09.2016
General Manager
La Cabrera Argentinian Steakhouse
Malad City, Philippines
10.2015 - 05.2016
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Analyzed market trends and competitor activities to create competitive advantages.
- Mitigated business risks by working closely with staff members and assessing performance.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Associate of Science - Energy Within Environmental Constraints
Harvard University
Cambridge, MA 11.2023 - 02.2024
Bachelor of Arts - Major in Mass Communication Minor in Dev Comm
St. Scholastica's College Manila
Metro Manila 06.2001 - 03.2006
Skills
Expense Reporting
Invoice Processing
Spreadsheet Management
Meeting Arrangements
Confidential Document Control
Administration and Management
Systems Analysis
Knowledgeable with tools like AMOS, APASS, FIDELIO, JDE, POS, ERS, FVR, Certificate Management Tool, SharePoint, and the likes
MS Office
Multitasking
Certification
Introduction to Environmental Law and Policy ( The University of North Carolina at Chapel Hill)
Timeline
Introduction to Environmental Science - 3 courses (Dartmouth College)
01-2024
Population, Food And Soil (Dartmouth College)
01-2024
Energy and Environment (Dartmouth University)
01-2024
Associate of Science - Energy Within Environmental Constraints
Harvard University
11.2023 - 02.2024
Introduction to Environmental Law and Policy ( The University of North Carolina at Chapel Hill)
11-2023
Integrated Pest Management Training (Santiano Brother)
04-2023
Marine Administrative Assistant
Royal Caribbean Group
01.2023 - Current
Internal Public Health Training
11-2022
Infection Control Officer
Royal Caribbean Group
04.2022 - 11.2022
Hotel Administrative Assistant
Royal Caribbean Group
01.2020 - 04.2022
Senior Guest Services Officer
Royal Caribbean Group
08.2019 - 01.2020
Guest Services Officer
Royal Caribbean Group
12.2016 - 08.2019
Room Service Phone Operator
Royal Caribbean Group
09.2016 - 12.2016
Assistant Waiter
Royal Caribbean Group
06.2016 - 09.2016
General Manager
La Cabrera Argentinian Steakhouse
10.2015 - 05.2016
Bachelor of Arts - Major in Mass Communication Minor in Dev Comm
St. Scholastica's College Manila
06.2001 - 03.2006