Sheryl Denise Jackson
Conway,AR
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Overview
13
13
years of professional experience
Work History
Payroll/HR Assistant
Robert Half
08.2022 - 03.2023
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Processed employee termination paperwork at direction of supervisory staff
- Supported coordination of benefits open enrollment activities and process
Customer Support
Patriot Software
09.2021 - 06.2022
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Recognized escalation needs and connected customers with advanced support staff.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Responded to customer inquiries and provided technical assistance over phone.
- Devised recommendations to streamline and simplify customer support system and improve response time
Customer Support
Robert Half Temp Agency
06.2021 - 09.2021
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Recognized escalation needs and connected customers with advanced support staff.
- Troubleshot problems with software, hardware and networking for users.
- Crafted intelligent, professional responses to emailed and web chat customer questions.
- Responded to customer inquiries and provided technical assistance over phone.
Payroll Coordinator/HR
Vacation Tour & Travel, Inc
02.2011 - 06.2021
- Developed and implemented new payroll policies and procedures according to changing laws and regulations.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Other duties as assigned.
- Reviewed time records for 50-200 employees to verify accuracy of information
- Coordinated weekly payroll for up to 50-200 personnel
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions
- Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies
- Managed payroll data entry and processing for 50-200 employees to comply with predetermined company guidelines
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Created new hire and termination documents for payroll
- Maintained strict confidentiality of all payroll information and records
- Resolved payroll discrepancies quickly and successfully
- Researched payroll errors and processed payments for federal and state taxes, social security, Medicare and various employee deductions, annuity contributions, and retirement plan withholdings
- Documented and processed all garnishments for bankruptcies, student loans, and child support orders
- Developed and implemented new payroll policies and procedures according to changing laws and regulations
- Confirmed compliance with all applicable federal, state and local payroll laws and regulations
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution
Human Resource Director
Valley Ranch Nursing & Rehab
12.2009 - 01.2011
- Liaised between multiple business divisions to improve communications.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Interviewed potential hires, negotiated salaries and benefits and performed reference checks.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Fostered cross-functional relationships to connect managers and employees and improve overall efficiency.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
Education
Bachelor of Science - Business Administration, Human Resource Management
South University
Savannah06.2015
No Degree - Business Machines, Accounting
Pulaski Technical College
North Little Rock12.1991
GED -
Little Rock Adult Education Center
Little Rock06.1990
Skills
- Process Forms
- Compensation and Benefits Administration
- Human Resources Department Processes
- Orient New Employees
- Unemployment Claims
- Employee Referral Programs
- Keeping Records
- Clerical Support
- New Employee Onboarding
- Personnel Files
- Transcribing Meetings and Messages
- Employment Law
- Application Tracking
- Document Employee Information
- Compile Reports
- HR Policies
- Compliance Reporting
- Human Resources Records
- Training Employees
- Creating and Managing Job Descriptions
- Benefits Administration
- Management Scheduling and Time Records
- Termination Procedures
- Coordinating Training Materials
- Job Applicant Interviews
- Compensation
- Balance Reconciliations
- Open Enrollment Coordination
- QuickBooks Certified Professional
- Word
- Excel
- Payroll Processing
- Orientation
- Accounts Payable/Receivable
- Microsoft Office
Timeline
Payroll/HR Assistant
Robert Half
08.2022 - 03.2023
Customer Support
Patriot Software
09.2021 - 06.2022
Customer Support
Robert Half Temp Agency
06.2021 - 09.2021
Payroll Coordinator/HR
Vacation Tour & Travel, Inc
02.2011 - 06.2021
Human Resource Director
Valley Ranch Nursing & Rehab
12.2009 - 01.2011
Bachelor of Science - Business Administration, Human Resource Management
South University
No Degree - Business Machines, Accounting
Pulaski Technical College
GED -
Little Rock Adult Education Center
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