Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level client care position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Coffee Master
Starbucks
11.2022 - Current
Served customers quickly and efficiently and created strategies to prevent delays.
Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Monitored customer feedback to improve barista performance and customer service.
Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Used POS system to accurately enter orders and process payments.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
Customer Support Agent
Universal Orlando Resorts
05.2019 - 03.2021
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Participated in team meetings and training sessions to stay informed about product updates and changes.
Updated account information to maintain customer records.
Answered customer telephone calls promptly to avoid on-hold wait times.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Arranged travel accommodations for groups, couples, executives, and special needs clients.
Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
Assisted clients with flight changes and cancellations to minimize travel disruptions.
Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
Received multiple positive reviews acknowledging dedication to excellent customer service.
Guest Service Representative
Loews Hotels
01.2018 - 08.2019
Resolved guest complaints and discrepancies in prompt and courteous manner.
Welcomed guests on arrival, displaying professional and friendly approach.
Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Took reservations over phone and through email, recording guest information in computer system and verifying details.
Scheduled and confirmed restaurant reservations for guests.
Received payments via cash, check, credit cards, vouchers and automatic debits and issued receipts, refunds, credits or change due to customers.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Trained new team members by relaying information on company procedures and safety requirements.
Coached team members in techniques necessary to complete job tasks.
2nd Cook
Universal Orlando Resorts
05.2017 - 07.2018
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Followed strict standards for food handling and safety, minimizing risks to customers.
2nd Cook
Walt Disney World Resort
05.2017 - 03.2018
Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
Prepared food items in compliance with recipes and portioning control guidelines.