Sheryll Hand
Newcastle,OK
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Highly detail-oriented and professional Branch Manager successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management. Self-directed with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Branch Manager
AdaptHealth
05.2018 - Current
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Complied with regulatory guidelines and requirements.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Resolved various issues impacting sales management and business operations.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Respiratory Therapy Supervisor
Rotech Healthcare
01.2017 - 05.2018
- Developed system of staff communication to enable quicker implementation of treatment plans and improved comprehensive patient care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Communicated with patients, ensuring that medical information was kept private.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Advanced Claims Specialist
Centene
08.2014 - 12.2017
- Reviewed insurance and claims documents to verify required information and secure any missing data for settlements.
- Performed administrative duties by verifying documentation, researching facts and contacting other parties involved to determine fault percentages and minimize potential losses.
- Understood requirements for disputes, gathered evidence to support claims and prepared customer cases to handle appeals.
- Escalated files with significant indemnity exposure to supervisor for further investigation.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Generated, posted and attached information to claim files.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Processed and recorded new policies and claims.
Respiratory Therapist
Lincare
03.2012 - 08.2014
- Managed and operated mechanical ventilators to deliver airway management.
- Collaborated with physicians and other healthcare professionals to develop and implement patient treatment plans.
- Educated patients and families on proper use of respiratory equipment and techniques for managing respiratory disorders to improve patient outcomes.
- Administered oxygen therapy, aerosol therapy and inhalation therapy to improve patients' breathing and lung function.
Education
Associate of Applied Science - Respiratory Therapy
Tyler Junior College
Tyler05.1995
Associate of Science - Medical
Trinity Valley Community College
Athens, TX08.1989
Skills
- Fire Safety Regulations
- Account Analysis Expertise
- Operations Management
- Collections
- Security and Safety Protocols
- Safety Protocols
- Multitasking Abilities
- Manage Budgets
- Information Security
- Staff Training
- Excellent Team Leadership
- Financial Management
- Microsoft Excel
- Verbal Communication
- Goals and Performance
- Microsoft Office
- Staff Management
- Accounts Payable and Accounts Receivable
- Staff Supervision
- Time Management
- Customer Service
- Oracle Primavera Enterprise Project Portfolio Management
- Oracle Fusion Applications
- Microsoft Outlook
- Cost Management
Certification
- Licensed Respiratory TX RCP00060953
- Licensed Respiratory OK 4575
Timeline
Branch Manager
AdaptHealth
05.2018 - Current
Respiratory Therapy Supervisor
Rotech Healthcare
01.2017 - 05.2018
Advanced Claims Specialist
Centene
08.2014 - 12.2017
Respiratory Therapist
Lincare
03.2012 - 08.2014
Associate of Applied Science - Respiratory Therapy
Tyler Junior College
Associate of Science - Medical
Trinity Valley Community College
Similar Profiles
Jan MichalskiJan Michalski
Customer Service Specialist at AdaptHealthCustomer Service Specialist at AdaptHealth
Norma Angelica ThorstedNorma Angelica Thorsted
Respiratory Support Technician at AdapthealthRespiratory Support Technician at Adapthealth
Kristopher LongKristopher Long
Service Technician at AdaptHealthService Technician at AdaptHealth
Susan HarphamSusan Harpham
Pap Manager, Mountain Region at AdaptHealthPap Manager, Mountain Region at AdaptHealth
Landon SmithLandon Smith
Health & Safety Manager at TLS Group, Inc.Health & Safety Manager at TLS Group, Inc.