Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Sheryl Moats

Locust Grove,GA
Sheryl Moats

Summary

Entrepreneurial business owner with background in launching and managing small businesses. Possess strong knowledge of strategic planning, financial management, sales development, and customer service. Skills include leadership, problem-solving, and team-building. Past work showcases ability to overcome challenges, achieve business objectives, and drive growth.

Overview

13
years of professional experience

Work History

Clean Everything Up LLC
Fayetteviile, GA

Small Business Owner
03.2022 - Current

Job overview

  • Developed business plans and strategies to grow small business.
  • Created budgets and monitored expenses to stay within budget limits.
  • Negotiated contracts with vendors, suppliers, and customers.
  • Performed deep and routine maintenance cleaning processes.
  • Managed staff recruitment, hiring, training, and development.

Customer Success Associate
Forest Park, Georgia

Lyft
08.2021 - 09.2022

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Identified needs of customers promptly and efficiently.
  • Planned and completed group projects, working smoothly with others.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Ulta
Mcdonough, GA

Cashier Team Lead
12.2020 - 08.2021

Job overview

  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.
  • Performed daily opening and closing procedures for the register area.
  • Conducted inventory audits to ensure accuracy of product levels in the register area.
  • Maintained a clean work environment by sweeping floors and wiping down counters regularly.
  • Processed refunds and exchanges according to company policy.
  • Identified discrepancies between actual sales figures and expected totals.
  • Coordinated with other departments when additional support was needed during peak hours.
  • Ensured compliance with all safety regulations while performing tasks.
  • Assisted customers with locating items within the store when requested.
  • Developed strong working relationships with team members to foster collaboration.
  • Answered customer questions and provided store information.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.

Community Operations Associate
Forest Park, Georgia

Lyft
06.2019 - 05.2020

Job overview

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Planned and completed group projects, working smoothly with others.
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Champion Logistics Group
Forest Park, GA

Client Service Representative
09.2018 - 06.2019

Job overview

  • Provided customer service support to clients in a timely and efficient manner.
  • Resolved customer inquiries and complaints via phone, email, or other communication channels.
  • Assisted customers with product information and pricing.
  • Managed client accounts by providing accurate data entry services.
  • Generated reports from the database to track customer satisfaction levels.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.

CEVA Logistics Inc.
Atlanta, GA

Dispatch Coordinator
10.2017 - 09.2018

Job overview

  • Coordinated and monitored daily delivery routes to ensure timely completion.
  • Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
  • Maintained up-to-date records of freight movement and shipment tracking information in the system.
  • Prepared shipping documents such as bills of lading, invoices, packing slips.
  • Determined most cost-effective methods for transportation of goods based on weight, volume, destination, and urgency of delivery.
  • Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
  • Monitored driver performance in terms of timeliness and safety regulations compliance.
  • Ensured accuracy of data entry into dispatch system including load details, rates, carrier information.

Bath & Body Works
Morrow, Georgia

Sales Associate
10.2011 - 02.2013

Job overview

  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed transactions using a point-of-sale system.
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Organized stockroom shelves according to size, color or style.
  • Built relationships with customers to encourage repeat business.
  • Developed promotional strategies to increase sales volume.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Engaged customers in friendly, professional dialogue to determine needs.

Skills

  • Budget Management
  • Accounting oversight
  • Planning and execution
  • Payroll Administration
  • Employee Development
  • Business growth and retention
  • Project Management
  • Vendor Relations
  • Reporting and documentation
  • Strategic Planning
  • Business marketing

Timeline

Small Business Owner

Clean Everything Up LLC
03.2022 - Current

Lyft

Customer Success Associate
08.2021 - 09.2022

Cashier Team Lead

Ulta
12.2020 - 08.2021

Lyft

Community Operations Associate
06.2019 - 05.2020

Client Service Representative

Champion Logistics Group
09.2018 - 06.2019

Dispatch Coordinator

CEVA Logistics Inc.
10.2017 - 09.2018

Sales Associate

Bath & Body Works
10.2011 - 02.2013

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Sheryl Moats