Sheryln Ragland

to be productive and engaged in work.

• Accomplished multiple tasks within established timeframes.
• Maintained professional and organized environment for students and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Managed the refunding and parking process to be productive and run smoothly in a timely manner.
• Maximized performance by monitoring daily activities and interacting professionally with the office team.
• Cross-trained existing employees to maximize team agility and performance.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
• Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Defined clear targets and objectives and communicated to other team members.
• Developed detailed plans based on broad guidance and direction.
• Managed daily operations, ensuring smooth workflow and timely resolution of any issues.