Sheshoka Sottak
Kea‘au
Summary
Dynamic retail professional with extensive experience at Sugar Coast Candy, excelling in customer service and inventory management. Proven track record in enhancing store operations and training staff, leading to improved customer satisfaction and sales growth. Skilled in cash handling and problem-solving, committed to delivering exceptional shopping experiences.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Sugar Coast Candy
08.2023 - 05.2025
- Assisted in daily store operations, ensuring smooth functioning and customer satisfaction.
- Coordinated staff scheduling to optimize coverage during peak hours.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Trained new employees on operational procedures and customer service standards.
- Supported sales initiatives by promoting seasonal products and engaging customers effectively.
- Monitored cash handling procedures to ensure accuracy and compliance with company policies.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience.
- Collaborated with management to develop promotional displays, driving store visibility and sales growth.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Supervisor/cashier
Orchidland General
05.2019 - 05.2024
- Supervised daily cash register operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored team members on cash handling procedures and customer service best practices.
- Implemented process improvements to reduce wait times during peak hours, enhancing customer satisfaction.
- Managed cash flow and reconciled registers at end of shifts, maintaining financial integrity.
- Resolved customer complaints effectively, fostering a positive shopping experience for all patrons.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma - General
Niagara Falls
Niagara Falls, NYSkills
- Customer service
- Cash handling
- Inventory management
- Staff training
- Merchandise display
- Transaction accuracy
- Customer engagement
- Problem-solving
- Customer experience
- Customer service and engagement
- Retail operations
- Store organization
- Time management
- Store opening and closing
- POS systems
- Sales expertise
- Sales techniques
- Flexible schedule
Timeline
Assistant Store Manager
Sugar Coast Candy
08.2023 - 05.2025
Supervisor/cashier
Orchidland General
05.2019 - 05.2024
High School Diploma - General
Niagara Falls