Shesly Moran
Houston,Texas
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Highly motivated and committed, with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring my medical background and team-building skills to a deadline-driven environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Assistant
Dr Aurora Gonzalez & Associates
12.2023 - 03.2024
- Collected pertinent data and calculations to aid physician in interpreting results.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared lab specimens for diagnostic evaluation.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Experienced In:
- Endometrial Biopsy
- Leep
- Hysteroscopy
- Circumscision
- IUD Insertions
- IUD Removal
- Nexplanon Insertions
- Colposcopy
Medical Office Manager, Medical Assistant
Valley Med Urgent Care Houston
05.2022 - 08.2023
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Developed policies and procedures for effective practice management.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Cultivated strong relationships with vendors and partners supporting administrative operations.
- Addressed and remedied all patient or team member issues.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
Medical Assistant, Supervisor
Valley Day & Night Clinic
01.2021 - 09.2021
- Oversaw daily operations of the clinic, coordinating with physicians and other healthcare professionals to optimize patient care delivery.
- Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards.
- Followed safety protocols and precautions for safe and hazard-free work environment.
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Enhanced team efficiency by providing ongoing training, guidance, and support to medical assistants.
- Operated highly specialized laboratory equipment to process specimens.
- Managed inventory of medical supplies by conducting regular checks and maintaining accurate records.
- Collected and studied blood samples to determine number of cells, morphology, blood group and blood type.
- Provided exceptional customer service to patients while addressing concerns or complaints promptly and professionally.
- Coordinated with physicians to develop and implement care plans for patients, ensuring the delivery of high-quality medical services.
- Passionate about learning and committed to continual improvement.
Receptionist
Law Office of Richard J.W. Nunez
08.2013 - 07.2018
- Assisted with onboarding new clients and securing paperwork completion.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
Medical Assisting
South Texas Vo-Tech
Brownsville, Texas10.2020
Skills
- Patient-focused care
- Electronic Charting
- Pediatric Emergency Assessment, Recognition and Stabilization (PEARS)
- Account Management
- Medical Procedures
- Knowledge of EKG rhythm interpretation
- Heartsaver First Aid
- Certified Medical Assistant (CMA)
- Clear Communication
- Direct Patient Care
- Appointment Scheduling
- Immunization Administration
- Phlebotomy Techniques
- Vital Signs Documentation
- Fluent in [ Spanish ]
- Wound care specialist
- Venipuncture Expertise
- Sterile technique
- Patient Registration
- Medical Dictation
Certification
- Nationally Registered Certified Medical Assistant
- BLS certified
- HIPPA certified
Timeline
Medical Assistant
Dr Aurora Gonzalez & Associates
12.2023 - 03.2024
Medical Office Manager, Medical Assistant
Valley Med Urgent Care Houston
05.2022 - 08.2023
Medical Assistant, Supervisor
Valley Day & Night Clinic
01.2021 - 09.2021
Receptionist
Law Office of Richard J.W. Nunez
08.2013 - 07.2018
Medical Assisting
South Texas Vo-Tech
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