Summary
Overview
Work History
Education
Skills
References
Timeline
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Shesney Huff

Chattanooga,TN

Summary

Dynamic professional with 8 years of customer service experience seeking a sales role. Proven track record in lead generation, client outreach, and customer satisfaction. Strong communication, organizational, and multitasking skills, complemented by a history of leadership and collaborative teamwork in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Account Manager

Rise Insurance
Chattanooga, TN
07.2024 - Current
  • Generate new leads and develop outreach strategies
  • Conduct a minimum of 250 cold calls and visit at least 30 new prospects weekly
  • Respond promptly to client inquiries to maintain high levels of customer satisfaction
  • Tailor policies to meet individual client needs
  • Utilize CRM systems for data entry
  • Develop follow-up sequences for prospects to enhance engagement and conversion rate

Server

Malones-Chattanooga
Chattanooga, TN
07.2024 - Current
  • Ensure guests' needs are met while maintaining a high standard of service quality
  • Collaborate with both Front of House and Back of House teams to effectively fulfill guest requests
  • Operate with speed and efficiency to enhance the overall dining experience

Animal Care Supervisor

Lincoln Memorial University
Harrogate, TN
09.2021 - 07.2024
  • Supervise the care of 30 USDA-regulated animals, coordinating student schedules for 20-30 individuals to ensure consistent and effective care
  • Analyze medical and student care records daily to develop treatment plans in collaboration with veterinarians, based on observed trends and animal behavior assessments
  • Manage and safeguard confidential documents, ensuring their organization and accessibility while maintaining discretion in handling sensitive information
  • Adhere to IACUC guidelines by overseeing protocol creation, submission, and compliance, and participating in semiannual inspections to meet regulatory obligations

Manager/Server

Shades Cafe & Steakhouse
Middlesboro, KY
05.2016 - 07.2024
  • Ensure the quality of guest experiences and implement corrective actions to maintain service standards
  • Manage a front-of-house team of approximately 12-14 employees, overseeing daily operations and staff performance
  • Balance cash drawers and complete end-of-shift paperwork, while coordinating reservations and organizing large party accommodations

Emergency and Critical Care LVMT

University of Tennessee College of Veterinary Medicine
Knoxville, TN
05.2019 - 09.2021
  • Triaged and provided long-term care for critical patients, while closely monitoring vital trends and documenting patient treatments and status
  • Communicated effectively with veterinarians and educated veterinary and veterinary technician students to enhance their clinical skills and knowledge
  • Successfully managed patient charges and maintained composure during adverse events through strong multitasking and critical thinking abilities

Education

Associates of Science - Veterinary Medical Technology

Lincoln Memorial University
Harrogate, TN
05-2018

Skills

  • High-Volume Performance
  • Effective Organizational Abilities
  • Interpersonal Relationship Management
  • Independent and Collaborative Work
  • Leadership Experience Across Levels
  • Proficient in Concurrent Prioritization
  • Confidential Document Management
  • Conflict Resolution
  • Comprehensive Task Management
  • Lead Generation
  • Microsoft Office
  • Agency Zoom
  • Zoom

References

References available upon request.

Timeline

Account Manager

Rise Insurance
07.2024 - Current

Server

Malones-Chattanooga
07.2024 - Current

Animal Care Supervisor

Lincoln Memorial University
09.2021 - 07.2024

Emergency and Critical Care LVMT

University of Tennessee College of Veterinary Medicine
05.2019 - 09.2021

Manager/Server

Shades Cafe & Steakhouse
05.2016 - 07.2024

Associates of Science - Veterinary Medical Technology

Lincoln Memorial University

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Shesney Huff