Shetanya Taylor
Splendora,TX
Summary
Seasoned Food Service Manager with a proven track record at HMSHost and Starbucks, adept in operations management and customer service. Excelled in enhancing operational efficiency and team performance, showcasing leadership in hiring practices and kitchen operations management. Demonstrated expertise in food safety management and staff supervision, driving department growth and maintaining high standards of service.
Overview
16
16
years of professional experience
Work History
Food Service Manager
HMSHost
Bethesda, MD
09.2012 - Current
- Maintained compliance with health and safety regulations, ensuring a clean and safe dining environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted in planning and executing special events and catering services.
- Monitored actions of staff and customers to uphold health and safety standards.
- Monitored employee performance and provided feedback for improvement opportunities.
- Tracked costs associated with food production to maintain profit margins.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated maintenance and repair of food service equipment.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
- Responsible for verifying employee timecards prior to processing payroll functions.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Built and maintained productive relationships with employees.
Manager
Starbucks
Houston, TX
08.2008 - 09.2012
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led a team of 8 employees, ensuring high productivity and excellent customer service.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented process improvements, resultingin an increase in operational efficiency.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
High School Diploma -
Hastings High Schoo;
Houston, TX06-1990
Skills
- Inventory Acquisition
- Hiring procedures
- Hiring standards
- Production records
- Department growth
- Kitchen operations management
- Operations management
- Food preparation
- Food safety management
- Hiring and firing
- Staff supervision
- Customer service
- Performance evaluations
- Portion control
Timeline
Food Service Manager
HMSHost
09.2012 - Current
Manager
Starbucks
08.2008 - 09.2012
High School Diploma -
Hastings High Schoo;
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