Shetara Johnson
Houston,TX
Summary
Knowledgeable Provider Relations Representative offering more than 5 years of experience in field. Successfully optimizes services, resolves billing inquiries and reviews data quality. Provides seamless customer service to providers in fast-paced call center environments. Excellent communication, relationship-building and problem-solving abilities. Diligent, attentive and quality-driven.
Overview
12
12
years of professional experience
Work History
Care Coordinator
Cardinal Health
02.2024 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
- Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
Provider Advocate
Community Health Choice
11.2021 - 01.2024
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized provider experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
- Evaluated provider needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Member Advocate
United Healthcare Group
03.2018 - 07.2021
- Worked effectively with staff from all departments to coordinate resolutions.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
Customer Support Specialist
Mediacom Communications
11.2016 - 03.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines.
Sales Representative Team Leader
AT&T
02.2013 - 07.2016
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
Bachelor - Social Work
University of Phoenix
Tempe, AZGED -
Black Hawk Tech Center
Davenport, IA06.2006
Skills
- Provider Orientations
- Content Strategy Development
- 50 WPM Typing Speed
- Assisting with Networks
- Troubleshoot Service Issues
- Medical History Documentation
- Patient Interviewing Skills
- Information Intake
- Collection Oversight
- Quality Improvement
- Conflict Management
- Risk Management Assessments
Contact
Houston, TX 77008
Education
Davenport, IA
Timeline
Care Coordinator
Cardinal Health
02.2024 - Current
Provider Advocate
Community Health Choice
11.2021 - 01.2024
Member Advocate
United Healthcare Group
03.2018 - 07.2021
Customer Support Specialist
Mediacom Communications
11.2016 - 03.2018
Sales Representative Team Leader
AT&T
02.2013 - 07.2016
GED -
Black Hawk Tech Center
Bachelor - Social Work
University of Phoenix
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