Shethal Freddy

• Executed key decisions to offload passengers, baggage, and cargo, maintaining flight schedule precision for Emirates, Qantas, and Flydubai flights.
• Assumed accountability for accepting last-minute delays and loads, ensuring operational efficiency.
• Planned and monitored aircraft turnaround by coordinating with stakeholders for safe, on-time departures.
• Recorded individual turnaround flights on Dispatch Report Card to facilitate post-flight reconciliation and process improvements.
• Collaborated with sections and external agencies to ensure resource availability prior to flight arrivals.
• Coordinated timely delivery of goods by communicating effectively with drivers and personnel.
• Resolved conflicts among customers, drivers, and personnel to foster professional relationships.

• Overseeing the daily operations of an airport, including the coordination of flights, passenger services, and terminal activities
• Handling passenger complaints and queries.
• Providing customer service support for passengers at the First & Business Class Lounge.
• Liaise with airport facilities to ensure proper maintenance of First & Business Class Lounge space.
• Process requests for rerouting/rebooking's, delayed or missing baggage, upgrades etc.
• UM department: Oversee UM handling – ensuring processes are followed and staffing is adequate.
• Manage staffing – prepare schedules and employee rosters to cover hours of operation
• Cross utilization of staff across various departments
• Providing training and guidance to staff at the different area (check in / gates /lounges /um).
• Monitoring and evaluating the performance of airport staff

• Delivered exceptional customer service to passengers during check-in, boarding, and baggage handling.
• Ensured seamless and enjoyable journeys by providing high-quality service experiences.
• Assisted with rerouting, rebooking, and addressing issues related to delayed or missing baggage.
• Greeted passengers at check-in desks to create welcoming environments.
• Checked in luggage, ensuring correct tagging and dispatching procedures.
  Issued boarding passes while providing essential flight information to passengers.
• Verified passenger documentation, including passports and visas for validity.
• Handled complaints professionally to maintain high levels of customer satisfaction.

• Managed premium customer experiences for prestigious cruise lines such as Royal Caribbean, Celebrity Cruises, and The Princess Cruise.
• Specialized in handling VIP passenger bookings and tailoring intricate travel itineraries.
• Streamlined check-in procedures and bolstered support within a high-volume call center environment, enhancing overall customer service delivery.

• Greeted visitors and directed them to appropriate personnel or departments.
• Answered and routed phone calls to relevant recipients.
• Provided essential business information, including operating hours and location.
• Maintained a tidy and organized reception area.
• Received, sorted, and distributed mail and deliveries efficiently.
• Scheduled appointments and managed staff calendars accurately.
• Assisted with administrative tasks such as filing, photocopying, and data entry.
• Coordinated open houses and networking events to enhance promotional activities.