Shetina Randle
Houston,TX
Summary
Accomplished Senior Sales Representative and Operations Manager at Cavco Industries Inc., I leveraged CRM proficiency and exceptional negotiation skills to surpass sales goals by a significant margin and streamline operations, enhancing customer satisfaction and operational efficiency. My strategic sales planning and relationship-building abilities drove substantial business growth. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Sales Representative
Cavco Industries Inc.
06.2022 - Current
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Became overall sales leader by surpassing sales goals by [Number]% across multiple platforms.
- Decreased process lags by properly training employees on preferred sales practices and strategies.
- Used [Software] to maintain company database with essential account and sales information.
- Developed exceptional interpersonal, speaking, and listening skills from talking with both customers and upper management.
- Overcame various obstacles and closed sales on tough deals using strong negotiation and persuasion skills.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Identified customer needs by asking appropriate, open-ended questions.
Operations Manager
Cavco Industries Inc.
02.2016 - 06.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed systems and procedures to improve operational quality and team efficiency.
- Developed and maintained relationships with external vendors and suppliers.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - English And in Disciplinary Among The Arts
University of Houston
Houston, TX05.2010
Skills
- Product and service knowledge
- Network development
- Sales Forecasting
- Selling techniques
- CRM proficiency
- Client Account Management
- Customer Support
- Consultative Sales
- Sales Presentations
- Contract Preparation
- Client Service
- Relationship selling
- Pipeline Management
- [Type] industry knowledge
- [Type] marketing
- Contract Negotiations
- Strategic Sales Planning
Certification
- TDHCA Texas department of housing and community affairs license
- Notary public
- Insurance Agent
Timeline
Senior Sales Representative
Cavco Industries Inc.
06.2022 - Current
Operations Manager
Cavco Industries Inc.
02.2016 - 06.2022
Bachelor of Arts - English And in Disciplinary Among The Arts
University of Houston
- TDHCA Texas department of housing and community affairs license
- Notary public
- Insurance Agent
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