Hi, I’m
SHETONJA COX
Chicago,IL
Summary
Dynamic Safety Assessment and Oversight Project Consultant with extensive experience in driving safety initiatives and ensuring compliance with industry regulations. Proven track record of leading comprehensive risk assessments and implementing effective safety protocols to enhance operational efficiency. Expertise in collaborating with cross-functional teams to foster a culture of safety and mitigate potential hazards. Committed to delivering innovative solutions that promote workplace safety and protect organizational assets.
Overview
32
years of professional experience
1
Certification
Work History
CTA (Chicago Transit Authority)
Transportation Management and Safety management
07.2008 - Current
Job overview
- Manage, plan, and coordinate satisfaction and performance of over 400 employees and covering an area of over 50 miles for rail operations and rail customer service personnel which includes Towermen, Switchmen, Rapid Transit Operators, Flagmen, Information Specialists, Universal Rail Supervisors, Rail Terminal and Universal Rail Clerks, Project Specialists, Rail Janitors, Yard leaders/Yardmasters and lastly Transition & Return to Work (TRTW) employees.
- Interview employees when violation of policies procedures or accidents occur, upon receipt of a complaint from employees and customers.
- Observe and identify problem areas, perform safety audits, investigate accidents, monitor compliance with safety regulations, and recommend corrective measures to ensure safe and high-quality customer service.
- Monitor and enforce compliance of work processes and procedures to ensure safe customer service delivery on routes.
- Trained and Qualified Universal Rail Supervisors and CSR Supervisors (worked as CSA, Flagger, Operator (foreigner) and switch worker.
- Manage, Supervise, coordinate budgetary, administrative, and clerical activities to reporting functions of Rail station management, maintenance, transportation, and CSA/Personnel.
- Manage and provide leadership to station management staff responsible for the maintenance and functioning of authority facilities.
- Effectively and efficiently address service challenges presented by weather, service emergencies and normal day-to-day operations to ensure that the needs of the internal and external customer are met.
- Manage and provide mentoring support to employees regarding work assignment, job duties and responsibilities, to include the performance and procedures associated with job functions.
- Collaborate with employees and community, communicating internally and externally to handle employee matters such as reviews, investigations, grievances and complaints.
- Ability to act, make decisions, resolve problems relating to rail operations and emergencies.
- Professional oral and written communication with public, contractor, management, supervision, instruction, police fire department and contractors to facilitate effective working conditions and environment.
- Aptness to listen, show compassion, speak clearly and establish confidence and ease to others.
- Trained in emergency, terrorist situations, and Transit Safety, CPR, and FEMA ICS 100, 200, 300, 400 (training certificate) ability to multitask in fast-paced environment.
- 6 Years Transportation Management and 16 years Safety management
Jewelry Exchange (Retail Diamond Importers)
Consultant/Customer Service Representative
09.2007 - 10.2008
Job overview
- Managed store, safe, payroll and bank operations (opening/closing).
- Inventoried over $4M in jewelry, cash, and credit card information to ensure total discretion.
- Interviewed, selected, hired, trained and reviewed employees.
- Provided customer satisfaction in all and international (direct/indirect) internet, answering phones, ordered, and shipped jewelry.
- 40+ hours week
Northwest Airlines (International)
Flight Attendant/Customer Experience Extraordinaire
04.2007 - 07.2007
Job overview
- Primary responsibility to the customer experience and all safety regulations are followed working with other airline personnel ensuring that the plane is in working order.
- Check that the in-cabin emergency and first aid equipment is working properly and that the plane is stocked with amenities such as safety gear, beverages and snacks.
- Ensure that all passengers are properly seated, help passengers properly store luggage in the overhead bins and under seats, with demonstrations the proper use of seat belts, oxygen masks and flotation devices.
- Once in the air, attending to passenger safety in case of turbulence or an evacuation, assisting and reassuring them of their safety.
- 40 hours week
Walgreen Co.
Management Store and Pharmacy
03.2005 - 06.2007
Job overview
- Managed day-to-day operations of store, pharmacy, photo, and cosmetics department including payroll, credit, and cash handling (safe operations independently responsible) and efficiently hired, trained, developed, and managed staff to ensure they were qualified quality personnel.
- Evaluated staff performance and all departments and recommended staff for promotions, transfers and discharge.
- Exemplified high integrity, created and implemented a plan that decreased shrinkage.
- 40+ hours week
UBM Inc. (General Contracting Co.)
Site Manager
05.2003 - 06.2004
Job overview
- Assisted with bid and contract negotiations with the estimating team to successfully bid and close projects such as O'Hare airport ($1.3B), Soldiers Field Renovation ($500M), CHA (Chicago housing Authority).
- Managed, created, and administered construction contracts, requests for information, and purchase orders for Owners/Vice President and Project Managers.
- Administered and created directives.
- Managed and cultivated relationships with Government officials, Owners, Contractors, Architects and Clients.
- 40 hours week
EJM Engineering, B.C.
Field Engineer/Site Manager
06.2000 - 03.2002
Job overview
- Assisted with launch of Midway Airport Development Program ($560M) Largest public work project in state.
- Responsible for payroll, accounts receivable/payable and led in unique collections.
- Performed Human Resources and Safety duties at construction sites for over 300 workers.
- Performed walkthrough, safety checks and punch-list items.
- 40 hours week
Lenox Suites Hotel (324 Rooms)
Front Office Supervisor
01.1994 - 02.1999
Job overview
- Supervised front and back of the house areas including housekeeping, room bellman, front office, PBX, concierge, night audit and Reservation Staff. Total staff of 55; union employees as well as union procedures.
- Employee coaching, accounting, payroll liaison, human resources liaison, trained new personnel. Built and maintained high employee morale and scheduling.
- Communicated regularly with sales team to ensure that all incoming groups and VIPs received an exceptional welcome as well as any assistance as needed.
Education
Roosevelt UniversityChicago, Illinois
Bachelor of Science from Business Administration Management
Skills
- Proficient in Microsoft Windows 10 and Office Suite
Affiliations
Professional Organization: COMTO (Conference of Minority Transportation Officials)
Certification
Rail Safety Training Card No. 5063 Expiring 2027-04-21
Languages
English
Full Professional
Timeline
Transportation Management and Safety management
CTA (Chicago Transit Authority)
07.2008 - Current
Consultant/Customer Service Representative
Jewelry Exchange (Retail Diamond Importers)
09.2007 - 10.2008
Flight Attendant/Customer Experience Extraordinaire
Northwest Airlines (International)
04.2007 - 07.2007
Management Store and Pharmacy
Walgreen Co.
03.2005 - 06.2007
Site Manager
UBM Inc. (General Contracting Co.)
05.2003 - 06.2004
Field Engineer/Site Manager
EJM Engineering, B.C.
06.2000 - 03.2002
Front Office Supervisor
Lenox Suites Hotel (324 Rooms)
01.1994 - 02.1999
Roosevelt University
Bachelor of Science from Business Administration Management