Summary
Overview
Work History
Skills
Certification
References
Timeline
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Shevania Burnett

Queens,NY

Summary

Experienced and dedicated hospitality professional with a nine-year proven track record in the industry. Known for a customer-focused approach and delivering exceptional service, consistently contributing to the success of various establishments. Proficient in utilizing customer relationship management strategies to build strong connections with clients and ensure their satisfaction. Skilled in driving revenue growth within fast-paced business environments, thriving on the challenges of managing and exceeding customer expectations.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clubhouse Server

Soho House
04.2023 - 08.2024
  • Maintained vigilance in overseeing guests' satisfaction and swift addressing of any concerns or issues to cultivate a favorable dining experience
  • Coordinated with kitchen and bar staff to optimize food and beverage service, resulting in efficient delivery of orders
  • Displayed integrity while handling a variety of guest payments including cash, credit card transactions, and gratuities
  • Sustained cleanliness and organization on dining areas, tables, chairs, and service stations to guarantee adherence to hygiene and safety standards.

Cocktail Waitress

Refinery Hotel
04.2021 - 02.2023
  • Courteously greeted and seated guests, providing menus and offering assistance with menu selections
  • Effectively communicated customer's specific food and beverage preferences to the kitchen staff, ensuring accurate order fulfillment
  • Successfully upsold additional menu items, specials, and beverages to enhance the dining experience while increasing revenue.

Bartender

Omar's Kitchen & Rumbar
03.2019 - 09.2021
  • Innovated unique beverage creations tailored to match guest specifications
  • Ensured accurate cash drawer balance and efficiently managed financial transactions on a daily basis.
  • Ensured stock levels of beverages and bar supplies were constantly monitored
  • Maintained adherence to health and safety regulations.
  • Supported efforts to market and attract attendees to various bar events
  • Pioneered experimentation with new flavors, resulting in unique combinations for menu offerings.

Host/Server

Applebee's AppleMetro
04.2015 - 03.2019
  • Displayed a friendly and professional disposition while greeting patrons as they entered the restaurant
  • Efficiently handled seating chart for reservations, ensuring maximum space usage and minimal wait times
  • Provided effective assistance to guests by staying informed about the menu items, daily specials, and promotions
  • Enhanced guest experience by providing personalized menu suggestions taking into account preferences and dietary needs
  • Maintained excellent customer service by periodically confirming guests' satisfaction with their dining experience.

Skills

  • Customer Relationship Building
  • Sales proficiency
  • Teamwork and Collaboration
  • Negotiation and Conflict Resolution
  • Multitasking Abilities
  • Time Management
  • Excellent Communication
  • Customer Retention
  • Client Relations
  • Customer Needs Assessment
  • Revenue Growth
  • Customer Service
  • Strategic communications

Certification

  • CPR/AED Certification
  • Microsoft Office Specialist (MOS) Certification
  • OHSC Communication Skills Certification

References

Available upon request

Timeline

Clubhouse Server

Soho House
04.2023 - 08.2024

Cocktail Waitress

Refinery Hotel
04.2021 - 02.2023

Bartender

Omar's Kitchen & Rumbar
03.2019 - 09.2021

Host/Server

Applebee's AppleMetro
04.2015 - 03.2019

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Shevania Burnett