Shevaughn Downer

• Train clients on the use of the features and functions of the software.
• Responsible for contributing to the creation of training resource material.
• Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained

on time.

• Responsible for training clients on medical software using classroom, remote, on the job, and blended training

techniques.

• Help our clients adopt best practices in using our solution to manage their practice.
• Create comprehensive training plans based on organizational goals and objectives.
• Provide technical assistance when needed in order to troubleshoot any issues arising during the course delivery process.
• Prepared detailed reports summarizing outcomes of each program offered.

• Assist physician in performance of dermatological procedures, in-office surgeries, and examinations.
• Collaborate with office staff and care providers to assess a patient’s health status and determine the next course of action.
• Educate patients on their procedures and recommended treatments.

• Prepare patients for examination.

• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Monitored vital signs of hospitalized patients throughout their stay at the hospital or clinic setting.

• Explained treatment procedures to patients.
• Assisted the physician during exams.
• Collected and prepared laboratory specimens.
• Processed insurance forms and updated patient medical records.
• Arranged for hospital admission and laboratory services.
• Scheduled appointments for new and current patients.
• Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
• Organized patient charts before each day's clinic sessions began.
• Collected samples from patients for laboratory testing purposes.
• Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.

• Provided instructional reinforcement under the direction of the classroom teacher in executing lesson plans.
• Served as a positive , nurturing guide for students.
• Participated in lesson planning with learning teams.
• Organized the classroom and teaching materials.
• Verified attendance and tracked students.
• Utilized effective communication strategies when interacting with diverse populations.
• Supervised small groups of students during instruction time.
• Created and maintained positive relationships with students, parents, and colleagues.
• Helped implement behavior management strategies for individual students.

• Initiated inventory control measures to sustain stock levels and completed new inventory orders.
• Provided high quality customer service to optimize sales.
• Facilitated inventory and stockroom audits.
• Maintained store displays to enhance product visibility.
• Provided training to new employee to uphold company policies and sustain customer satisfaction.
• Greeted customers and provided exceptional customer service.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Demonstrated product features and benefits for customers' needs.
• Upsold additional items based on customer interests and needs.
• Provided accurate information about products, prices and services.
• Developed promotional strategies to increase sales volume.