Shevaun Robinson
Bronx,NY
Summary
Gold-oriented with good customer service skill, 8 years experience in healthcare. 8 years experience in business administration management. I am an hard working individual with a professional attitude.
Dedicate professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Community Service Worker
Archcare St. Vincent DePaul Assistant Living
Bronx, NY
03.2017 - 10.2021
- Worked with clients to improve life choices and maximize benefits of programs.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Spoke with senior citizen groups to expand community engagement and program outreach.
- Oversaw day-to-day activities of residents in Type facility.
- Developed and maintained courteous and effective working relationships.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Collaborated with team members to achieve target results.
- Adhered to social distancing protocols and wore mask or face shield.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Home health Aide
Fedcap Homecare
Manhattan, New York
08.2015 - 03.2017
- Assist disabled, chronically ill, cognitively impaired, and elderly individuals
- Assisting clients in bathing and dressing to light housekeeping duties and meal planning and preparation.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Increased medication and medical terminology knowledge through research and continuing education.
- Administered medication as directed by physician.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Followed nutritional plans to prepare optimal meals.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Administered prescribed medications under direction of physician.
- Developed rapport to create safe and trusting environment for care.
- Transported clients for medical and personal outings.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
- Documented vital statistics and coordinated with health care providers.
- Improved patients' comfort with massage and application of topical treatments.
- Provided direct personal care and administrative services to clients.
- Constructed cognitively stimulating activities.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
Cashier
Breadfruit tree café
Brooklyn, NY
05.2014 - 08.2015
- Calculating the payments due from customers for goods and services and accepting various forms of payments (ex: cash, checks, credit/debit cards)
- Promoting and selling new products to customers.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Collected and authorized payments of guests.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Processed customer refunds and exchanges according to established guidelines.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new team members on sales software system operation.
- Created price tags and merchandise signs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Reviewed new promotions and monitored price changes.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
Mail Handler
United State Postal Service
Queens, NY
06.2020 - Current
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Causal Mail handler
United State Postal Service, Flushing
11.2019 - 01.2020
- RESPONSIBILITIES
- Unloads mail from trucks
- Separates all mail received from trucks and conveyors for dispatch to other conveying units and separates and delivers mail for delivery to distribution areas
- Places empty sacks or pouches on racks, labels them where prearranged or where racks are plainly marked, dumps mail from sacks, cuts ties, faces letter mail, carries mail to distributors for processing, places processed mail into sacks, removes filled sacks and pouches from racks and closes and locks sacks and pouches
- Picks up sacks, pouches, and outside pieces, separates outgoing bulk mails for dispatch and loads mail onto trucks
- Handles and sacks empty equipment; inspects empty equipment for mail and restrings sacks
- No scheme knowledge; operate electric fork lifts; rewrap damaged parcels; weigh incoming sacks; clean and sweep work.
Inventory Clerk
Norman Manley International Airport
Kingston, Jamaica
01.2013 - 01.2014
- Assist client with mental disorder,Assist client with transferring, Assist client with personal care, Assist client with showers, Do vital signs, serve breakfast and lunch and filing documents, Data Entry:
- Stock taking of stationaries, answering, making calling, keeping the front desk and lobby clean, Data Entry, Preparing Petty Cash, Payables.
Customer Service /Cashier
Courts Jamaica Ltd
Kingston, Jamaica
01.2012 - 12.2013
- Hands-on experience in accepting payments from customers and give change and receipts
- Data entry of complaint from customers, making outgoing and receiving calls
- Writing receipts, writing orders, scheduling delivery time for customer to receive goods
- Answered product questions using knowledge of sales and store promotions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained accurate records of customer transactions for reporting purposes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Diploma - Business Management
Kingston Technical High School
09.2004 - 07.2007
Associate Of Arts Degree In Criminal Justice - Criminal Justice
Bronx Community College of The City University of New York
The Bronx, NY 08.2022 - Current
Associate Degree - Medical Assistant
Mildred Elley College
Manhattan, NY 03.2017 - 11.2017
Skills
Dependable and Responsible
Planning and Coordination
Analytical and Critical Thinking
Google Workspace
Self-Motivated
Microsoft office 365
Teamwork and Collaboration
Clerical Support
Microsoft excel
Problem-Solving
Flexible and Adaptable
Cultural Awareness
Interpersonal Communication
Multitasking Abilities
Training and Development
PPE Compliance
Critical Thinking
Data Entry
Good Telephone Etiquette
PowerPoint
Problem-solving skills
Active Listening
First Aid/CPR
Timeline
Associate Of Arts Degree In Criminal Justice - Criminal Justice
Bronx Community College of The City University of New York
08.2022 - Current
Mail Handler
United State Postal Service
06.2020 - Current
Causal Mail handler
United State Postal Service, Flushing
11.2019 - 01.2020
Associate Degree - Medical Assistant
Mildred Elley College
03.2017 - 11.2017
Community Service Worker
Archcare St. Vincent DePaul Assistant Living
03.2017 - 10.2021
Home health Aide
Fedcap Homecare
08.2015 - 03.2017
Cashier
Breadfruit tree café
05.2014 - 08.2015
Inventory Clerk
Norman Manley International Airport
01.2013 - 01.2014
Customer Service /Cashier
Courts Jamaica Ltd
01.2012 - 12.2013
Diploma - Business Management
Kingston Technical High School
09.2004 - 07.2007