Advocate/Office Administrator
Illinois Department of Human Services
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Recruited and hired qualified candidates to fill open positions.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Accurately enter and update data into various databases and systems, ensuring data integrity and confidentiality.
- Managed incoming phone inquiries, addressed questions from both customers and healthcare providers.
- Organized and maintained physical and electronic filing systems, ensuring easy retrieval of information.
- Performed data quality checks to identify and resolve discrepancies and inconsistencies.
- Coordinated, scheduled and executed in-depth data entry projects.
