Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shevell Martin

Asheville,NC

Summary

Dynamic and detail-oriented professional with a proven track record at Buncombe County Public Safety. Excels in high-pressure environments, leveraging strong communication and critical thinking skills to enhance team collaboration and improve response times. Committed to continuous improvement and adept at utilizing technology to streamline operations and elevate service quality.

Overview

41
41
years of professional experience
1
1
Certification

Work History

Public Safety Telecommunications

Buncombe County Public Safety
07.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Administrative Property Manager Assistant

George Morosani & Associates
08.2018 - 07.2022
  • Managed tenant relations, addressing concerns and enhancing satisfaction through effective communication.
  • Oversaw property maintenance schedules, ensuring timely repairs and upkeep of facilities.
  • Coordinated leasing activities, including showings, application processing, and contract negotiations.
  • Implemented cost-effective strategies for utility management, reducing expenses without compromising quality.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Optimized property management software usage, enhancing operational efficiency.
  • Monitored and tracked payments and expenses, providing timely and accurate financial reports.
  • Communicated effectively with owners, residents, and on-site associates.
  • Completed annual rent calculations using housing database software.

Office Manager

InnerQuest Psychiatry & Counseling
04.2011 - 08.2018
  • Coordinated office operations to enhance workflow efficiency and team productivity.
  • Managed scheduling and logistics for meetings, ensuring optimal use of resources.
  • Oversaw inventory management, streamlining supply ordering processes to reduce costs.
  • Developed and implemented administrative procedures to improve office functionality.
  • Trained new staff on office protocols, fostering a collaborative work environment.
  • Analyzed office performance metrics to identify areas for process improvement initiatives.
  • Led cross-departmental projects, aligning operational goals with strategic objectives.
  • Collaborated with leadership to develop budget forecasts and financial planning strategies.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Telecommunications

Buncombe County Sheriff's Office
01.1985 - 2014
  • Monitored emergency communication channels, ensuring rapid response to incidents and dispatching appropriate units.
  • Evaluated incoming calls for urgency, prioritizing information to facilitate effective resource allocation.
  • Utilized CAD systems to track vehicle locations and status updates during high-pressure situations.
  • Documented incident reports accurately, maintaining comprehensive records for law enforcement follow-up and analysis.
  • Collaborated with multiple agencies to coordinate responses, enhancing interdepartmental communication during emergencies.
  • Provided support in training new dispatchers on protocols, improving team efficiency and knowledge retention.
  • Streamlined communication processes by implementing standardized procedures, reducing response times significantly.
  • Led efforts in operational reviews, identifying areas for improvement in dispatch protocols and technology use.
  • Reduced errors in call handling by consistently following established procedures and guidelines for information gathering and dissemination.
  • Minimized downtime during system outages or equipment malfunctions by swiftly implementing contingency plans until normal operations could be restored.
  • Collaborated with other agencies during multi-jurisdictional incidents, ensuring a coordinated response and effective resource allocation.
  • Elevated quality of service provided to callers with diverse needs by continually developing knowledge of available resources and referral options.
  • Contributed to public safety by quickly identifying trends in emergency situations and coordinating resources accordingly.
  • Streamlined dispatch operations by staying current on advances in technology and updating protocols as needed.
  • Managed high-stress situations with professionalism, maintaining composure under pressure to ensure effective decisionmaking.
  • Advanced teamwork among dispatchers by fostering a collaborative work environment built on trust, open communication, and shared goals.
  • Improved response times by efficiently prioritizing emergency calls and dispatching appropriate personnel.
  • Promoted community engagement by courteously addressing non-emergency calls and directing callers to appropriate resources or services.
  • Maintained detailed records of incidents and caller information, ensuring accurate documentation for future reference.
  • Aided in crime prevention efforts, promptly disseminating critical information to patrol units regarding suspicious activity or wanted individuals.
  • Enhanced communication between officers and command staff, managing radio transmissions with clarity and accuracy.
  • Increased situational awareness among responding units by providing real-time updates on incident details, potential hazards, and pertinent background information.
  • Optimized dispatcher workloads through strategic scheduling adjustments based on historical call patterns and anticipated events.

Education

No Degree - General Studies

Asheville Buncombe Technical College
Asheville, NC

High School Diploma - Gender Studies

North Buncombe High
Weaverville, NC
06.1982

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Organization and time management
  • Decision-making
  • Problem resolution
  • Verbal communication

Certification

Certifications: DCI /NCIC

MODULE 1

MODULE 2

MODULE 3

MODULE 6


CTO: COMMUNICATIONS TRAINING OFFICE

CERTIFICATION


EMD: EMERGENCY MEDICAL DISPATCH


EPD: EMERGENCY POLICE DISPATCH


UNIVERSAL TELECOMMUNICATION COURSE

Timeline

Public Safety Telecommunications

Buncombe County Public Safety
07.2023 - Current

Administrative Property Manager Assistant

George Morosani & Associates
08.2018 - 07.2022

Office Manager

InnerQuest Psychiatry & Counseling
04.2011 - 08.2018

Telecommunications

Buncombe County Sheriff's Office
01.1985 - 2014

No Degree - General Studies

Asheville Buncombe Technical College

High School Diploma - Gender Studies

North Buncombe High

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Shevell Martin