Shevelle Phoenix
Duluth,GA
Summary
Caring, resourceful professional in administrative support with proven skills in daily operations, enhancing workflow efficiency, client management, client registration and document processing. Highly organized and with an empathic communication style. Ready to bring several years' experience to a rewarding to new position.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Scheduler
Children's Healthcare of Atlanta
Duluth, Georgia
03.2025 - Current
- Comply with HIPAA regulations regarding patient privacy and confidentiality at all times.
- Utilize electronic scheduling systems to optimize resource allocation.
- Collaborate with administrative teams to address scheduling conflicts, and resolve discrepancies.
- Schedule, reschedule, and confirm appointments.
- Answer telephone calls, respond to questions, and provide appropriate feedback.
- Follow up with customers on the status of their referrals, and prioritize urgent follow-up care.
- Collect and confirm demographic, insurance, and guardian information, and accurately enter it into the EPIC system.
- Provide empathetic, professional customer service when interacting with patients and their families.
Intake Coordinator
Peace of Mind Psychological Services
Alpharetta, GA
05.2023 - Current
- Greet and welcome clients.
- Scheduling appointments.
- Answer multiple phone lines with warmth and professionalism.
- Conducted initial client interviews to gather relevant information and assess needs.
- Maintain client information, ensuring confidentiality, and data accuracy.
- Insurance verification.
- Manage the client intake process, ensuring accurate and timely completion of all necessary paperwork.
- Comply with HIPAA regulations regarding patient privacy and confidentiality at all times.
- Managed appointment schedules to reduce no-shows and cancellations through proactive reminder calls.
- Cultivated patient relations to promote trust and foster long-term loyalty.
- Gathered detailed information on medical history, symptoms, and current medications through patient intake interviews.
- Verified insurance coverage and obtained necessary authorizations for medical procedures
Supervisor
NYPD
Bronx, NY
01.2005 - 11.2022
- Data Entry
- Timekeeping
- Accounts Payable and Accounts Receivable
- Answer multiple phone lines
- Assure complaints are addressed in order of priority
- Weekly Reports
- Implemented weekly training and assignments
- Resolve complaints
- Evaluate the performance of subordinates
- Respond to citywide emergencies
Medical Assistant/Medical Receptionist
Mt. Vernon Health Center
Mount Vernon, NY
11.2002 - 01.2010
- Welcoming patients
- Maintain accurate and strict confidentiality of patient information
- Providing initial triage and registration
- Answering multiple phone lines
- Updating and filing patient medical records
- Scheduling appointments
- Arranging for laboratory services
- Preparing patients for examinations
- Assisting physician during examinations
- Collecting and preparing laboratory specimens
- Preparing and administering medications
- Phlebotomy
- Electrocardiograms
- Perform miscellaneous job related duties as assigned
Teacher's Assistant
Tot's Village
Port Chester, New York
06.2000 - 11.2002
- Assisted teachers with daily classroom activities and lesson preparations.
- Managed classroom supplies and maintained an organized learning environment.
- Helped implement educational programs tailored to children's needs.
- Monitored student behavior, ensuring a safe and supportive atmosphere.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
Education
Early Childhood Education/ Psychology
Mercy College
Bronx, NY01.2005
Medical Assistant Certification - Medical Assistant
Ultrasound Diagnostic School
Elmsford, NY11.2002
Early Childhood Education
CUNY Bronx Community College
Bronx, NY01.2001
Skills
- Vital Signs
- Patient Insurance Verification
- Patient care
- Multi-Line Phone Management
- EMR systems
- Clinical Office Proficiency
- Clinical Terminology Expertise
- Computer Skills
- Patient Record Management
- Bookkeeping
- Problem-solving
- Communication skills
Certification
- Medical Assistant Certificate
- Timekeeping Certificate
- Bookkeeping
- Microsoft Office
Personal Information
Work Permit: Authorized to work in the US for any employer
References
References available upon request.
Timeline
Scheduler
Children's Healthcare of Atlanta
03.2025 - Current
Intake Coordinator
Peace of Mind Psychological Services
05.2023 - Current
Supervisor
NYPD
01.2005 - 11.2022
Medical Assistant/Medical Receptionist
Mt. Vernon Health Center
11.2002 - 01.2010
Teacher's Assistant
Tot's Village
06.2000 - 11.2002
Early Childhood Education/ Psychology
Mercy College
Medical Assistant Certification - Medical Assistant
Ultrasound Diagnostic School
Early Childhood Education
CUNY Bronx Community College
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