Shevenique M. Roberson
Perris,CA
Summary
Caregiver with experience in geriatric care within homes and assisted living environments. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Recognized for my communication abilities, as well as cultural sensitivity to deal with a diverse population.
Overview
8
8
years of professional experience
Work History
CAREGIVER ATTENDANT
Right At Home
Hemet, CA
09.2021 - Current
- Maintained a safe environment by adhering to agency policies and procedures.
- Assisted physical therapists in providing exercise programs tailored to individual needs.
- Assisted with meal planning to meet nutritional plans.
- Improved patient outlook and daily living through compassionate care.
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Observed patient behavior, documented incidents, reported concerns promptly.
ELDERLY CAREGIVER VOLUNTEER
Apple Blossom Home Assisted Living
Riverside, CA
09.2020 - 12.2022
- Provided companionship and emotional support to elderly individuals.
- Organized recreational activities for elderly clients including reading, playing board games, and taking walks.
- Assisted with activities of daily living such as bathing, dressing, and grooming.
- Maintained records of client progress, services provided, and other pertinent information.
CALL CENTER AGENT II / SUPPORT SPECIALIST
Wells Fargo Bank
El Monte, CA
02.2017 - 08.2020
- Answered incoming calls from customers, providing customer service and resolving customer inquiries.
- Identified customer needs by asking probing questions and actively listening to responses.
- Maintained detailed records of customer interactions using contact management software.
- Utilized problem solving techniques when dealing with difficult or irate customers.
- Reviewed files, records and other obtained documents to respond to customer requests.
Education
Associate of Arts - Cosmetology
Lindsey Hopkins Technical College
Miami, FL10-2014
High School Diploma -
Hayward Adult School
Hayward, CA05-2012
Skills
- Care Plan Adherence
- Meal Preparation
- Chronic Disease Management
- Medication and Appointment Reminders
- Compassionate client care
- Care plan assessment
Timeline
CAREGIVER ATTENDANT
Right At Home
09.2021 - Current
ELDERLY CAREGIVER VOLUNTEER
Apple Blossom Home Assisted Living
09.2020 - 12.2022
CALL CENTER AGENT II / SUPPORT SPECIALIST
Wells Fargo Bank
02.2017 - 08.2020
Associate of Arts - Cosmetology
Lindsey Hopkins Technical College
High School Diploma -
Hayward Adult School