Sheveta Poole
Hillsborough,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Looking to take on something new and bold with certainty that I will be an asset to any team that I am apart of.
Overview
22
22
years of professional experience
Work History
Call Center Representative
PHE
03.2015 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Retail Pricing Coordinator
Food Lion Grocery
08.2001 - 05.2014
- Improved pricing accuracy by consistently monitoring and updating retail prices.
- Collaborated with merchandising teams for optimal product placement, maximizing sales potential.
- Troubleshooting processes, reducing pricing discrepancies and ensuring accurate data entry in the system.
- Maintained an organized work environment, ensuring efficient access to relevant documents and information.
- Provided exceptional customer service by addressing inquiries related to product pricing and promotions promptly and professionally.
- Contributed to a seamless shopping experience by efficiently resolving any price-related issues at the point of sale.
- Supported marketing initiatives through the creation of eye-catching visual displays that showcased featured products and promotions effectively.
- Monitored industry trends, staying informed about new developments in retail pricing strategies and technologies.
- Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
- Played a key role in successful seasonal campaigns by collaborating closely with cross-functional teams on planning, execution, and analysis.
- Maintained Yearly, 98% or more pricing accuracy through the entire store and all of its internal departments.
Education
Associate of Arts - Criminal Justice
Alamance Community College
Graham, NCHigh School Diploma -
Alamance Community College
Graham, NC06.2003
Skills
- Technical Support
- Customer Service
- Complaint Resolution
- Quality Assurance
- Data Gathering
- Multitasking
- Attention to Detail
- Positive Attitude
- Conflict Resolution
- Active Listening
- Product Knowledge
- Performance Improvement
Timeline
Call Center Representative
PHE
03.2015 - Current
Retail Pricing Coordinator
Food Lion Grocery
08.2001 - 05.2014
Associate of Arts - Criminal Justice
Alamance Community College
High School Diploma -
Alamance Community College
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