Shevette Bostic

• Direct and supervise a team of 14 employees in daily operations.
• Establish departmental goals and objectives and policy and procedure to accomplish goals and objectives.
• Organize and direct the flow of work, and adjust assignments as necessary
• Operationalize the UNC Health Care Patient Financial Assistance Policy for patients applying for Financial Assistance.
• Serve as primary resource to the staff, patients and coworkers with regard to the application process and interpretation of the Financial Assistance Policy.
• Monitor employee productivity levels on a regular basis to identify areas of improvement.
• Participate in recruitment efforts by interviewing prospective candidates for open positions.
• Participate in quality improvement initiatives within the department and with other departments.
• Complete all of the tasks completed in the Financial Assistance Unit, including but not limited to processing Financial Assistance Applications/Appeals, scanning, uploading faxes, providing onsite patient assistance and handling telephone calls.
• Participate in developing and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
• Foster a positive and motivating work environment, leading to an increase in team morale.
• Lead weekly team meetings to discuss progress, address issues, and plan future actions.
• Train new employees on company policies, job duties, and performance expectations.
• Develop training materials, provide direct on-the-job training and facilitate broader training needs, when required outside of the department.
• Display strong telephone etiquette, effectively handling difficult calls.
• Resolve customer complaints in a timely manner while ensuring customer satisfaction.
• 
  

• Created policies and procedures for the Medicaid Eligibility Department and other departments within the Office of Revenue Cycle Management.
• Conducted various team building exercises for the Medicaid Eligibility Department.
• Prepared and maintained the training documentation/material for the Medicaid Training.
• Responsible for conducting the Medicaid Training for the onsite Medicaid Eligibility Specialists.
• Responsible for managing/reconciling accounts with Firstsource (outsource partner).
• Assisted the Medicaid Manager with various administrative tasks.

• Directed and supervised a team of 21 employees in daily operations.
• Ensured that staff was meeting the productivity standards of the department.
• Completed the Time and Attendance for staff.
• Completed Annual Reviews for staff.
• Managed the Inpatient Process required of the staff.
• Provided daily feedback to the staff in reference to performance.
• Managed the training curriculum for the Pre-Arrival Unit tasks including but not limited to the Inpatient, Outpatient, and Radiology Processes.

· Administered training on various software systems in Siemens Medical Solutions, GE, the Administrative Information System, and Critical Skills for the Patient Business Associates at UNC Healthcare

· Responsible for conducting the Start Right Training for the Patient Business Associates employed with UNC Healthcare

· Responsible for completing training evaluations for employees that attended the Start Right Training

· Prepared and maintained training documentation

· Interviewed and recruited new Start Right employees

· Supervised a staff of six employees

· Completed Annual Reviews for staff

· Assigned the staff to assist in the various clinics at UNC Healthcare

· Communicated with various management throughout the institution to ensure that my department was meeting their needs and expectation

· Completed Time and Attendance for staff

• Direct and experience at team of 6 employees in daily operations.
• Administered training on various software systems in Siemens Medical Solutions, GE, the Administrative Information System, and Critical Skills for the Patient Business Associates at UNC Healthcare.
• Responsible for coordinating, preparing, maintaining and conducting the Start Right Training for the Patient Business Associates employed with UNC Healthcare.
• Responsible for assigning the Start Right Patient Business Associates to clinics throughout UNC Healthcare.
• Communicated with various management throughout the institution to ensure that the department was meeting their needs and expectation.

• Administered training on various software systems in Siemens Medical Solutions, GE, the Administrative Information System, and Critical Skills for the Patient Business Associates at UNC Healthcare.
• Responsible for conducting the Start Right Training for the Patient Business Associates employed with UNC Healthcare.
• Prepared and maintained training documentation for the Start Right Training.
• Responsible for completing training evaluations for employees that attended the Start Right Training.
• Responsible for interviewing and recruiting Start Right employees.
• Assisted the Administrative Support Supervisor with supervising the Start Right Patient Business Associates Floats.

• Rotated to various clinics on a biweekly basis.
• Checked patient's in and out for their scheduled appointments.
• Entered the charges from an encounter form for the patient's visit.
• Collected co-pays and co-insurance when a patient presented for a visit.
• Scheduled, rescheduled, and cancelled appointments for patients.

• Enrolled and withdrew students.
• Entered the daily attendance and grades each quarter for the students.
• Processed the monthly report for the school to send to the State of North Carolina.
• Managed the cumulative records for the students.
• Composed and created the annual yearbook.