Shevon Calandra Noble
Chicago ,IL
Summary
Experienced tax professional with a track record of enhancing client satisfaction at Noble Tax Service through precision in tax form completion. Proficient in Intuit QuickBooks and skilled in developing effective action plans, driving results-oriented financial management. Committed advocate for youth initiatives, leveraging expertise to support community development goals.
Overview
21
21
years of professional experience
Work History
Youth Care Worker III
Heartland Human Care Services
Chicago, IL
10.2023 - Current
- Sold timeshares and booked travel (air travel, resort, and cruise) for clients.
- I also collected payments on invoices.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Helped a large volume of customers every day with a positive attitude and a focus on customer satisfaction.
Tax Preparer/Owner
Noble Tax Service
Chicago, IL
05.2012 - Current
- Generated leads for new sales through telephone and email contact with customers
- Prepared Business and Individual Tax Returns
- Printed and issued checks
- Completed and filed returns with tax departments at local, state and federal levels
- Maintained complete records of client tax returns and supporting documentation in secured areas
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
Customer Service Representative
Alorica at Home
Remote, Georgia
08.2015 - 03.2021
- Taking inbound calls
- Liaison between Vendors and Customers
- Customer Service and Problem Solve
- Schedule appointments
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
Member Service Representative
Shell Vacations Club LP
Chicago, IL
03.2004 - 08.2014
- Clear title on foreclosed homes.
- Remove liens.
- Process payments.
- Close Properties.
- Listened to and responded to customer requests, and forwarded necessary information to superiors.
- Followed all company policies and procedures to deliver quality work.
Education
Bachelor of Science - Accounting
Colorado Tech University
Colorado Springs, CO05.2024
BBA - Business Administration And Management
Alabama State University
Montgomery, AL05.1992
Skills
- Deductible expense identification
- Tax form completion
- Client invoicing
- Client Tax Services
- Intuit QuickBooks
- Tax computation
- IRS correspondence
- Due diligence
- Income Statements
- Financial statements expertise
- Payroll familiarity
- Life skills teaching
- Youth advocacy
- Group and individual sessions
- Shelter arrangements
- Community resources
- Plan of action development
- Youth intake
- Program evaluation
Affiliations
Just Because Mentoring Service, Five years of Volunteer Work. We service disadvantage youth with computer literacy, resume writing, financial literacy, and etiquette.
Timeline
Youth Care Worker III
Heartland Human Care Services
10.2023 - Current
Customer Service Representative
Alorica at Home
08.2015 - 03.2021
Tax Preparer/Owner
Noble Tax Service
05.2012 - Current
Member Service Representative
Shell Vacations Club LP
03.2004 - 08.2014
Bachelor of Science - Accounting
Colorado Tech University
BBA - Business Administration And Management
Alabama State University
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